u/nextyzzz
Hey guys, I have a screen defect on my iPhone 15 Pro. I’ve looked it up and many other people have had it. So i went to my local authorised provider. There the guy examined my phone with a MAGNIFYING GLASS, and said “nope, we can’t take that in because you have this chip on your display.” Mind you it was so small I never knew i even had it there, it’s maybe 0.2mm and only visible in the right conditions. So basically they won’t fix the problem THEY caused just because of the inevitable that happens with every phone? Literally tell me a single person without a single scratch on their phone screen (i also had a case and protector the entire time.) Just a bit of a rant post because it’s so frustrating that they won’t fix their defect because of something only visible under a magnifier.
u/mk2rocco
Hello,
I’m checking if anyone has had an AppleCare claim denied due to the accidental damage being “too severe”?
Here’s the situation.
I believe my M2 MacBook Pro was left on my roof while on a trip to a cabin in the Sierras. Once I got to the cabin I realized what had happened and checked my Find My app. The MacBook showed it was last seen on the highway about an hour away from where we were staying.
I decided my best option was to drive back down the highway looking for it on the side of the road. After a very slow drive down the road scanning the shoulder I found it! It was right where the app said it would be.
The laptop was in one piece but was in VERY rough shape. I did manage to open the lid and press the power button. It booted but nothing happened. Just made the boot up sound.
Since there was so much physical damage I did not want to risk something happening with the batteries. The bottom cover was barely hanging on so I pulled it away and disconnected them. I also used electrical tape to isolate the battery connection and taped the bottom cover back in place.
A couple days later I got it to the Apple Store and I was surprised when the employee told me my claim may be denied due to the extent of the damage.
Is this something anyone else has come across?
I thought this was the situation that AppleCare is for?
TLDR:
I left my M2 MBP on my roof. It got run over but is still in one piece. Apple employee is saying it may not be covered under AppleCare due to the extent of the damage.
u/Suspicious_Cheek5984
Someone spilt their drink on my laptop at school around early June this year and I took it to get fixed at the Apple Store in late June/early July because my school was gonna cover it but I had to chase them up on it + exams etc.
It cost over 1000 quid to fix because the logic board needed replacing and the laptops a 15inch m3, which is a disgusting amount of money which I would never have paid but, like I said, my school covered the cost.
The thing is, a couple days ago, I had my laptop on my bed - wasn’t touching it, just had Spotify open and playing music, and then the screen when black out of nowhere and the music was still playing. The backlight was still on because it was lit but the screen was not showing anything at all. I tried force restarting it a couple times, and the sound it makes when the Apple logo shows up was made and the backlight turned on but still a black screen.
I looked online and saw some things about hardware issues or a messed up flex cable, something along those lines, but it essentially just would not work, so I took it to a local guy to have a look at it.
Spoke to him. He did a force restart, had a quick look and did the thing where you kind of close it and look at it from an angle and he confirmed my suspicions that it is almost defo to do with the repair and that I need to book in an appt before the 90 day warranty is over.
I’ve got one on Thursday, and if everything goes alright, it should be free to repair but if I’m being honest, I know next to nothing about laptops and I’m really stressed that they’re going to chat some bs and end up charging me. I saw how much it costed last time and I’m distraught that my laptops already not working again within two months and that I quite literally can’t think of a single thing I could’ve done to cause it. It was incredibly expensive and I used scholarship money to pay for it because it was supposed to last me through all 5 years of uni but stuff keeps going wrong and it’s out of my control.
I’m really worried because I don’t know what to say to the employees there and how to effectively argue my case. I don’t know anyone who can come with me and get the point across a bit better than I could but I can’t afford to spend a bunch of money on repairing it - I work two jobs 7 days a week to save up for uni, I cannot spare money on expenses like this. Any advice would be massively appreciated, thank you so, so much
u/n_kraft8
I took my Series 10 to my local Apple Store and showed this to a Genius representative. They recognized the issue right away and set up to have the watch sent out for repair. 2 days later I receive an update from the technicians stating they couldn’t replicate the issue. The video attached is the same issue happening after I’ve received the watch back.
Has anyone else had this issue and found a solution with Apple? I have Apple care plus on this as well.
Thanks!
u/Altruistic-Feed12
Hey everyone — looking for advice because I feel like Apple is trying to finesse me.
I bought a brand new MacBook Air 13” M4 (Deep Blue) back in March 2025. Over time I noticed the housing/anodized finish started fading and I started seeing online that this is a pretty common issue with this color/finish.
So I took it to Apple on Friday Jan 2, 2026 while it’s still under the 1-year limited warranty.
At the store they told me they couldn’t inspect it in-store, because if they did it would be considered “out of warranty,” so they said they had to send it off to the depot for inspection. I agreed.
Fast forward to today Jan 9th, they call me and say they found water/liquid damage and now they won’t cover anything, and want $548 + tax to repair it.
Here’s what they put in the repair notes:
“There is damage resulting from liquid contact in the keyboard that is not covered by Apple’s Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.”
The thing is: • The MacBook works perfectly fine • I have never spilled any water/liquid on it • I only brought it in because of the finish fading on the housing
Now I’m stuck because I didn’t even ask for keyboard repair and they’re using this “liquid contact” thing to basically deny warranty.
Has anyone dealt with this? What’s the best way to dispute it or escalate it? Should I request photos/diagnostic proof from the depot? Any tips on getting this reconsidered?
u/nextyzzz
Hey guys, I have a screen defect on my iPhone 15 Pro. I’ve looked it up and many other people have had it. So i went to my local authorised provider. There the guy examined my phone with a MAGNIFYING GLASS, and said “nope, we can’t take that in because you have this chip on your display.” Mind you it was so small I never knew i even had it there, it’s maybe 0.2mm and only visible in the right conditions. So basically they won’t fix the problem THEY caused just because of the inevitable that happens with every phone? Literally tell me a single person without a single scratch on their phone screen (i also had a case and protector the entire time.) Just a bit of a rant post because it’s so frustrating that they won’t fix their defect because of something only visible under a magnifier.
u/mk2rocco
Hello,
I’m checking if anyone has had an AppleCare claim denied due to the accidental damage being “too severe”?
Here’s the situation.
I believe my M2 MacBook Pro was left on my roof while on a trip to a cabin in the Sierras. Once I got to the cabin I realized what had happened and checked my Find My app. The MacBook showed it was last seen on the highway about an hour away from where we were staying.
I decided my best option was to drive back down the highway looking for it on the side of the road. After a very slow drive down the road scanning the shoulder I found it! It was right where the app said it would be.
The laptop was in one piece but was in VERY rough shape. I did manage to open the lid and press the power button. It booted but nothing happened. Just made the boot up sound.
Since there was so much physical damage I did not want to risk something happening with the batteries. The bottom cover was barely hanging on so I pulled it away and disconnected them. I also used electrical tape to isolate the battery connection and taped the bottom cover back in place.
A couple days later I got it to the Apple Store and I was surprised when the employee told me my claim may be denied due to the extent of the damage.
Is this something anyone else has come across?
I thought this was the situation that AppleCare is for?
TLDR:
I left my M2 MBP on my roof. It got run over but is still in one piece. Apple employee is saying it may not be covered under AppleCare due to the extent of the damage.
u/Suspicious_Cheek5984
Someone spilt their drink on my laptop at school around early June this year and I took it to get fixed at the Apple Store in late June/early July because my school was gonna cover it but I had to chase them up on it + exams etc.
It cost over 1000 quid to fix because the logic board needed replacing and the laptops a 15inch m3, which is a disgusting amount of money which I would never have paid but, like I said, my school covered the cost.
The thing is, a couple days ago, I had my laptop on my bed - wasn’t touching it, just had Spotify open and playing music, and then the screen when black out of nowhere and the music was still playing. The backlight was still on because it was lit but the screen was not showing anything at all. I tried force restarting it a couple times, and the sound it makes when the Apple logo shows up was made and the backlight turned on but still a black screen.
I looked online and saw some things about hardware issues or a messed up flex cable, something along those lines, but it essentially just would not work, so I took it to a local guy to have a look at it.
Spoke to him. He did a force restart, had a quick look and did the thing where you kind of close it and look at it from an angle and he confirmed my suspicions that it is almost defo to do with the repair and that I need to book in an appt before the 90 day warranty is over.
I’ve got one on Thursday, and if everything goes alright, it should be free to repair but if I’m being honest, I know next to nothing about laptops and I’m really stressed that they’re going to chat some bs and end up charging me. I saw how much it costed last time and I’m distraught that my laptops already not working again within two months and that I quite literally can’t think of a single thing I could’ve done to cause it. It was incredibly expensive and I used scholarship money to pay for it because it was supposed to last me through all 5 years of uni but stuff keeps going wrong and it’s out of my control.
I’m really worried because I don’t know what to say to the employees there and how to effectively argue my case. I don’t know anyone who can come with me and get the point across a bit better than I could but I can’t afford to spend a bunch of money on repairing it - I work two jobs 7 days a week to save up for uni, I cannot spare money on expenses like this. Any advice would be massively appreciated, thank you so, so much
u/n_kraft8
I took my Series 10 to my local Apple Store and showed this to a Genius representative. They recognized the issue right away and set up to have the watch sent out for repair. 2 days later I receive an update from the technicians stating they couldn’t replicate the issue. The video attached is the same issue happening after I’ve received the watch back.
Has anyone else had this issue and found a solution with Apple? I have Apple care plus on this as well.
Thanks!
u/Altruistic-Feed12
Hey everyone — looking for advice because I feel like Apple is trying to finesse me.
I bought a brand new MacBook Air 13” M4 (Deep Blue) back in March 2025. Over time I noticed the housing/anodized finish started fading and I started seeing online that this is a pretty common issue with this color/finish.
So I took it to Apple on Friday Jan 2, 2026 while it’s still under the 1-year limited warranty.
At the store they told me they couldn’t inspect it in-store, because if they did it would be considered “out of warranty,” so they said they had to send it off to the depot for inspection. I agreed.
Fast forward to today Jan 9th, they call me and say they found water/liquid damage and now they won’t cover anything, and want $548 + tax to repair it.
Here’s what they put in the repair notes:
“There is damage resulting from liquid contact in the keyboard that is not covered by Apple’s Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.”
The thing is: • The MacBook works perfectly fine • I have never spilled any water/liquid on it • I only brought it in because of the finish fading on the housing
Now I’m stuck because I didn’t even ask for keyboard repair and they’re using this “liquid contact” thing to basically deny warranty.
Has anyone dealt with this? What’s the best way to dispute it or escalate it? Should I request photos/diagnostic proof from the depot? Any tips on getting this reconsidered?
u/nextyzzz
Hey guys, I have a screen defect on my iPhone 15 Pro. I’ve looked it up and many other people have had it. So i went to my local authorised provider. There the guy examined my phone with a MAGNIFYING GLASS, and said “nope, we can’t take that in because you have this chip on your display.” Mind you it was so small I never knew i even had it there, it’s maybe 0.2mm and only visible in the right conditions. So basically they won’t fix the problem THEY caused just because of the inevitable that happens with every phone? Literally tell me a single person without a single scratch on their phone screen (i also had a case and protector the entire time.) Just a bit of a rant post because it’s so frustrating that they won’t fix their defect because of something only visible under a magnifier.
u/mk2rocco
Hello,
I’m checking if anyone has had an AppleCare claim denied due to the accidental damage being “too severe”?
Here’s the situation.
I believe my M2 MacBook Pro was left on my roof while on a trip to a cabin in the Sierras. Once I got to the cabin I realized what had happened and checked my Find My app. The MacBook showed it was last seen on the highway about an hour away from where we were staying.
I decided my best option was to drive back down the highway looking for it on the side of the road. After a very slow drive down the road scanning the shoulder I found it! It was right where the app said it would be.
The laptop was in one piece but was in VERY rough shape. I did manage to open the lid and press the power button. It booted but nothing happened. Just made the boot up sound.
Since there was so much physical damage I did not want to risk something happening with the batteries. The bottom cover was barely hanging on so I pulled it away and disconnected them. I also used electrical tape to isolate the battery connection and taped the bottom cover back in place.
A couple days later I got it to the Apple Store and I was surprised when the employee told me my claim may be denied due to the extent of the damage.
Is this something anyone else has come across?
I thought this was the situation that AppleCare is for?
TLDR:
I left my M2 MBP on my roof. It got run over but is still in one piece. Apple employee is saying it may not be covered under AppleCare due to the extent of the damage.
u/Suspicious_Cheek5984
Someone spilt their drink on my laptop at school around early June this year and I took it to get fixed at the Apple Store in late June/early July because my school was gonna cover it but I had to chase them up on it + exams etc.
It cost over 1000 quid to fix because the logic board needed replacing and the laptops a 15inch m3, which is a disgusting amount of money which I would never have paid but, like I said, my school covered the cost.
The thing is, a couple days ago, I had my laptop on my bed - wasn’t touching it, just had Spotify open and playing music, and then the screen when black out of nowhere and the music was still playing. The backlight was still on because it was lit but the screen was not showing anything at all. I tried force restarting it a couple times, and the sound it makes when the Apple logo shows up was made and the backlight turned on but still a black screen.
I looked online and saw some things about hardware issues or a messed up flex cable, something along those lines, but it essentially just would not work, so I took it to a local guy to have a look at it.
Spoke to him. He did a force restart, had a quick look and did the thing where you kind of close it and look at it from an angle and he confirmed my suspicions that it is almost defo to do with the repair and that I need to book in an appt before the 90 day warranty is over.
I’ve got one on Thursday, and if everything goes alright, it should be free to repair but if I’m being honest, I know next to nothing about laptops and I’m really stressed that they’re going to chat some bs and end up charging me. I saw how much it costed last time and I’m distraught that my laptops already not working again within two months and that I quite literally can’t think of a single thing I could’ve done to cause it. It was incredibly expensive and I used scholarship money to pay for it because it was supposed to last me through all 5 years of uni but stuff keeps going wrong and it’s out of my control.
I’m really worried because I don’t know what to say to the employees there and how to effectively argue my case. I don’t know anyone who can come with me and get the point across a bit better than I could but I can’t afford to spend a bunch of money on repairing it - I work two jobs 7 days a week to save up for uni, I cannot spare money on expenses like this. Any advice would be massively appreciated, thank you so, so much
u/n_kraft8
I took my Series 10 to my local Apple Store and showed this to a Genius representative. They recognized the issue right away and set up to have the watch sent out for repair. 2 days later I receive an update from the technicians stating they couldn’t replicate the issue. The video attached is the same issue happening after I’ve received the watch back.
Has anyone else had this issue and found a solution with Apple? I have Apple care plus on this as well.
Thanks!
u/Altruistic-Feed12
Hey everyone — looking for advice because I feel like Apple is trying to finesse me.
I bought a brand new MacBook Air 13” M4 (Deep Blue) back in March 2025. Over time I noticed the housing/anodized finish started fading and I started seeing online that this is a pretty common issue with this color/finish.
So I took it to Apple on Friday Jan 2, 2026 while it’s still under the 1-year limited warranty.
At the store they told me they couldn’t inspect it in-store, because if they did it would be considered “out of warranty,” so they said they had to send it off to the depot for inspection. I agreed.
Fast forward to today Jan 9th, they call me and say they found water/liquid damage and now they won’t cover anything, and want $548 + tax to repair it.
Here’s what they put in the repair notes:
“There is damage resulting from liquid contact in the keyboard that is not covered by Apple’s Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.”
The thing is: • The MacBook works perfectly fine • I have never spilled any water/liquid on it • I only brought it in because of the finish fading on the housing
Now I’m stuck because I didn’t even ask for keyboard repair and they’re using this “liquid contact” thing to basically deny warranty.
Has anyone dealt with this? What’s the best way to dispute it or escalate it? Should I request photos/diagnostic proof from the depot? Any tips on getting this reconsidered?
u/nextyzzz
Hey guys, I have a screen defect on my iPhone 15 Pro. I’ve looked it up and many other people have had it. So i went to my local authorised provider. There the guy examined my phone with a MAGNIFYING GLASS, and said “nope, we can’t take that in because you have this chip on your display.” Mind you it was so small I never knew i even had it there, it’s maybe 0.2mm and only visible in the right conditions. So basically they won’t fix the problem THEY caused just because of the inevitable that happens with every phone? Literally tell me a single person without a single scratch on their phone screen (i also had a case and protector the entire time.) Just a bit of a rant post because it’s so frustrating that they won’t fix their defect because of something only visible under a magnifier.
u/mk2rocco
Hello,
I’m checking if anyone has had an AppleCare claim denied due to the accidental damage being “too severe”?
Here’s the situation.
I believe my M2 MacBook Pro was left on my roof while on a trip to a cabin in the Sierras. Once I got to the cabin I realized what had happened and checked my Find My app. The MacBook showed it was last seen on the highway about an hour away from where we were staying.
I decided my best option was to drive back down the highway looking for it on the side of the road. After a very slow drive down the road scanning the shoulder I found it! It was right where the app said it would be.
The laptop was in one piece but was in VERY rough shape. I did manage to open the lid and press the power button. It booted but nothing happened. Just made the boot up sound.
Since there was so much physical damage I did not want to risk something happening with the batteries. The bottom cover was barely hanging on so I pulled it away and disconnected them. I also used electrical tape to isolate the battery connection and taped the bottom cover back in place.
A couple days later I got it to the Apple Store and I was surprised when the employee told me my claim may be denied due to the extent of the damage.
Is this something anyone else has come across?
I thought this was the situation that AppleCare is for?
TLDR:
I left my M2 MBP on my roof. It got run over but is still in one piece. Apple employee is saying it may not be covered under AppleCare due to the extent of the damage.
u/Suspicious_Cheek5984
Someone spilt their drink on my laptop at school around early June this year and I took it to get fixed at the Apple Store in late June/early July because my school was gonna cover it but I had to chase them up on it + exams etc.
It cost over 1000 quid to fix because the logic board needed replacing and the laptops a 15inch m3, which is a disgusting amount of money which I would never have paid but, like I said, my school covered the cost.
The thing is, a couple days ago, I had my laptop on my bed - wasn’t touching it, just had Spotify open and playing music, and then the screen when black out of nowhere and the music was still playing. The backlight was still on because it was lit but the screen was not showing anything at all. I tried force restarting it a couple times, and the sound it makes when the Apple logo shows up was made and the backlight turned on but still a black screen.
I looked online and saw some things about hardware issues or a messed up flex cable, something along those lines, but it essentially just would not work, so I took it to a local guy to have a look at it.
Spoke to him. He did a force restart, had a quick look and did the thing where you kind of close it and look at it from an angle and he confirmed my suspicions that it is almost defo to do with the repair and that I need to book in an appt before the 90 day warranty is over.
I’ve got one on Thursday, and if everything goes alright, it should be free to repair but if I’m being honest, I know next to nothing about laptops and I’m really stressed that they’re going to chat some bs and end up charging me. I saw how much it costed last time and I’m distraught that my laptops already not working again within two months and that I quite literally can’t think of a single thing I could’ve done to cause it. It was incredibly expensive and I used scholarship money to pay for it because it was supposed to last me through all 5 years of uni but stuff keeps going wrong and it’s out of my control.
I’m really worried because I don’t know what to say to the employees there and how to effectively argue my case. I don’t know anyone who can come with me and get the point across a bit better than I could but I can’t afford to spend a bunch of money on repairing it - I work two jobs 7 days a week to save up for uni, I cannot spare money on expenses like this. Any advice would be massively appreciated, thank you so, so much
u/n_kraft8
I took my Series 10 to my local Apple Store and showed this to a Genius representative. They recognized the issue right away and set up to have the watch sent out for repair. 2 days later I receive an update from the technicians stating they couldn’t replicate the issue. The video attached is the same issue happening after I’ve received the watch back.
Has anyone else had this issue and found a solution with Apple? I have Apple care plus on this as well.
Thanks!
u/Altruistic-Feed12
Hey everyone — looking for advice because I feel like Apple is trying to finesse me.
I bought a brand new MacBook Air 13” M4 (Deep Blue) back in March 2025. Over time I noticed the housing/anodized finish started fading and I started seeing online that this is a pretty common issue with this color/finish.
So I took it to Apple on Friday Jan 2, 2026 while it’s still under the 1-year limited warranty.
At the store they told me they couldn’t inspect it in-store, because if they did it would be considered “out of warranty,” so they said they had to send it off to the depot for inspection. I agreed.
Fast forward to today Jan 9th, they call me and say they found water/liquid damage and now they won’t cover anything, and want $548 + tax to repair it.
Here’s what they put in the repair notes:
“There is damage resulting from liquid contact in the keyboard that is not covered by Apple’s Limited Warranty, an AppleCare plan, consumer law, or the original quoted cost of the repair.”
The thing is: • The MacBook works perfectly fine • I have never spilled any water/liquid on it • I only brought it in because of the finish fading on the housing
Now I’m stuck because I didn’t even ask for keyboard repair and they’re using this “liquid contact” thing to basically deny warranty.
Has anyone dealt with this? What’s the best way to dispute it or escalate it? Should I request photos/diagnostic proof from the depot? Any tips on getting this reconsidered?
