Coverage for the backbone of your smart home

A router and networking equipment warranty typically covers unexpected mechanical and electrical failures after the manufacturer's warranty ends. SureBright Anywhere also includes parts and labor for covered repairs.

It can be. If the problem is caused by an internal hardware failure, such as a failed Wi-Fi radio or control board, it's covered. If the issue comes down to software, firmware, or signal problems instead, it isn't.

The router itself is covered. If an internal electrical failure prevents it from powering on, that's a covered breakdown. External power adapters and replacement accessories may be treated differently depending on the product and cause of failure.

Both. The power adapter is one of the most common failure points on any router, and it's covered as part of the unit. A dead adapter is not a separate accessory claim.

Wherever you bought it. Amazon, Best Buy, Costco, Newegg, or directly from Netgear, Asus, TP-Link, or Eero, it makes no difference. Coverage is based on your device, not the retailer.

If an exact replacement isn't available because the model has been discontinued or updated, you'll receive a comparable replacement or reimbursement.

Most claims are resolved within 48 to 72 hours, with the fastest available path, repair, replacement, or reimbursement. For a device this central to your home, the goal is getting you reconnected quickly, not making you wait through a long approval process.

Standard exclusions include misuse, improper installation, cosmetic damage that doesn't affect function, software or firmware issues, signal or connectivity problems that aren't caused by a hardware failure, and antenna damage. Mechanical and electrical failures from normal use are covered.

Yes, depending on the plan. You have 30 days from the original purchase to add an extended warranty, and 90 days to add accidental damage coverage. If you bought a new router recently, check which window applies to the plan you want.

Yes. Cancel within 30 days for a full refund. If you cancel after that, you'll receive a prorated refund.