u/Suspicious_Ad6624
My laptop, an N7400PC Vivobook 14x OLED model, was in normal use when I stepped away for a drink. Upon my return, the display was black, but everything else was functioning correctly I could hear sound and other things. I connected an external monitor, and it initially showed output, but after some time, that too went black. After several restarts, I could hear the narrator speaking. It has been months since I gave my laptop to the service center. First, they said it was the display; now they are saying it is a PCB issue. I don't know what is wrong. I have very important data on it that I need to present this month. Please help me.
u/randomEODdude
Hi all,
Just wanted to share my story in case others have had similar issues as I suspect I am not the only victim.
On June 16th 2025, Purchased a ROG Strix SCAR 16 G635L directly from ASUS with the add-on 2 year warranty coverage.
It arrived via 2-day air on 06/19/2025.
I registered the serial number with ASUS on 06/21/2025.
On 7/7/2026, I logged into the Asus product registration page for another reason and saw that my warranty was listed as expired, which I found odd because I purchased a 2 year warranty. I began the process with support to get my warranty date changed which has been rollercoaster ride to say the least.
After providing a picture of the product label as well as my ASUS invoice multiple times, ASUS has concluded that my unit was not purchased through them but through Best Buy.
It was escalated multiple times and I was just informed that they will not be changing my warranty date. Cheers ASUS, here's to the free $149 I gave you and my unprotected $3300 laptop. Drinks are on you.
u/mitch-99
I honestly didn’t expect to be here. I figured all the hate was just minority. But wow this is in the top worst service experiences Ive ever experienced. Might be the 2nd worst.
I rma’d my mobo for suspected issues with some of the usb ports to which they said no problems. I certainly do not believe that already. They then sent a replacement board just incase. The board the sent had dried thermal paste in it. Immediately not pleased. I come back from vacation to that. I emailed about having it rectified. They first tried to dismiss it with their crappy webcam footage. Like dude you can’t see what im seeing through that. I’ve now needed to have it escalated numerous times every time they say 1-2 business days and they NEVER get back unless i say something but its not from the higher up people. Just regular support saying the same ai script. 1-2 business days. I think im going to be admitted to a mental hospital if i hear that again. I’ve completely given up on them and im driving over an hour just to see them in person to have this immediately checked.
Its been over 2 weeks of this bs. Not considering Asus again. Not to mention I need to have my monitor fixed to. Great. 2/3 on Asus “premium” products
Edit: went to the service center they noticed it too and will replace it. So annoying how they originally tried to f me over. Its lucky that i know what im doing otherwise this could be a massive issue for others. Despicable. I got another email today from them saying your issue is still being escalated will get back to you in 1-2 business days. Yeah right.
u/farhadmammadli
Is ASUS RMA really this bad or am I just spoiled by Corsair?
I bought an ASUS ROG Strix Z790-H Gaming WiFi from Newegg (US) in December 2023. The board started having random Kernel-Power 41 shutdowns, intermittent no-POST issues, and sometimes would just sit there with RGB lights on and refuse to start.
I spent weeks troubleshooting. Tested different PSUs, checked power, cables, RAM, everything. Eventually I bought an MSI Z790 Tomahawk, moved all the same components over, and the problem completely disappeared.
The board is still under warranty, but ASUS support basically told me: "Sure, you can RMA it, but you need to ship it to the US yourself."
What annoys me is that when I had a Corsair PSU fail, they handled the whole thing professionally. They sent shipping labels, the process was straightforward, and I didn't have to play international logistics manager.
Meanwhile ASUS wants me to pay international shipping on a motherboard that appears to be defective and is still under warranty.
For people outside the US who bought ASUS hardware from US retailers: did you actually go through with the RMA? Was it worth the hassle and shipping costs, or did you just repair/sell the board and move on?
u/AldoGuey
I just wanted to share a positive RMA experience I had with ASUS, since I know there are a lot of mixed (and honestly, mostly negative) reviews and stories out there.
I have an ASUS ROG Maximus Z790 Formula, and I started running into boot issues it was specifically a DRAM light during startup. Memory training wouldn’t complete, and I couldn’t get a stable boot unless I went back to my old RAM kit. While inspecting things, I did notice I had one slightly bent CPU socket pin, but it was a ground pin, so i knew that it wasn’t the root cause of the issue as with my old RAM kit it would boot with no issues.
I decided to send it in anyway as I was upgrading to 96Gb of RAM and I wasn’t able to use the kit. I went with the cheapest shipping option, and it got to them in about 3 days. What really surprised me was how fast everything moved after that after receiving it they diagnosed it almost immediately, and within about 4 days I already had a notification that it has been repaired and it was being shipped back.
Today I got the board back, I was honestly extremely impressed. They had completely replaced the CPU socket and addressed the initial issues I was having with the memory training not working. The board came back in excellent condition, basically like the first day I unboxed it looked brand new.
The best part to me was I wasn’t charged anything extra. I fully expected and was ready and willing to pay because that the bent pin might void warranty coverage or at least result in a repair fee, since that’s usually what you hear but that wasn’t the case here.
Total turnaround time was around 2 weeks max from start to finish.
Just wanted to put this out there for anyone hesitant about going through the RMA process. I know not everyone has the same experience, but in my case, ASUS really came through and I am extremely pleased with the service and turn around time over all it was great I’m glad i decided to do it
u/Suspicious_Ad6624
My laptop, an N7400PC Vivobook 14x OLED model, was in normal use when I stepped away for a drink. Upon my return, the display was black, but everything else was functioning correctly I could hear sound and other things. I connected an external monitor, and it initially showed output, but after some time, that too went black. After several restarts, I could hear the narrator speaking. It has been months since I gave my laptop to the service center. First, they said it was the display; now they are saying it is a PCB issue. I don't know what is wrong. I have very important data on it that I need to present this month. Please help me.
u/randomEODdude
Hi all,
Just wanted to share my story in case others have had similar issues as I suspect I am not the only victim.
On June 16th 2025, Purchased a ROG Strix SCAR 16 G635L directly from ASUS with the add-on 2 year warranty coverage.
It arrived via 2-day air on 06/19/2025.
I registered the serial number with ASUS on 06/21/2025.
On 7/7/2026, I logged into the Asus product registration page for another reason and saw that my warranty was listed as expired, which I found odd because I purchased a 2 year warranty. I began the process with support to get my warranty date changed which has been rollercoaster ride to say the least.
After providing a picture of the product label as well as my ASUS invoice multiple times, ASUS has concluded that my unit was not purchased through them but through Best Buy.
It was escalated multiple times and I was just informed that they will not be changing my warranty date. Cheers ASUS, here's to the free $149 I gave you and my unprotected $3300 laptop. Drinks are on you.
u/mitch-99
I honestly didn’t expect to be here. I figured all the hate was just minority. But wow this is in the top worst service experiences Ive ever experienced. Might be the 2nd worst.
I rma’d my mobo for suspected issues with some of the usb ports to which they said no problems. I certainly do not believe that already. They then sent a replacement board just incase. The board the sent had dried thermal paste in it. Immediately not pleased. I come back from vacation to that. I emailed about having it rectified. They first tried to dismiss it with their crappy webcam footage. Like dude you can’t see what im seeing through that. I’ve now needed to have it escalated numerous times every time they say 1-2 business days and they NEVER get back unless i say something but its not from the higher up people. Just regular support saying the same ai script. 1-2 business days. I think im going to be admitted to a mental hospital if i hear that again. I’ve completely given up on them and im driving over an hour just to see them in person to have this immediately checked.
Its been over 2 weeks of this bs. Not considering Asus again. Not to mention I need to have my monitor fixed to. Great. 2/3 on Asus “premium” products
Edit: went to the service center they noticed it too and will replace it. So annoying how they originally tried to f me over. Its lucky that i know what im doing otherwise this could be a massive issue for others. Despicable. I got another email today from them saying your issue is still being escalated will get back to you in 1-2 business days. Yeah right.
u/farhadmammadli
Is ASUS RMA really this bad or am I just spoiled by Corsair?
I bought an ASUS ROG Strix Z790-H Gaming WiFi from Newegg (US) in December 2023. The board started having random Kernel-Power 41 shutdowns, intermittent no-POST issues, and sometimes would just sit there with RGB lights on and refuse to start.
I spent weeks troubleshooting. Tested different PSUs, checked power, cables, RAM, everything. Eventually I bought an MSI Z790 Tomahawk, moved all the same components over, and the problem completely disappeared.
The board is still under warranty, but ASUS support basically told me: "Sure, you can RMA it, but you need to ship it to the US yourself."
What annoys me is that when I had a Corsair PSU fail, they handled the whole thing professionally. They sent shipping labels, the process was straightforward, and I didn't have to play international logistics manager.
Meanwhile ASUS wants me to pay international shipping on a motherboard that appears to be defective and is still under warranty.
For people outside the US who bought ASUS hardware from US retailers: did you actually go through with the RMA? Was it worth the hassle and shipping costs, or did you just repair/sell the board and move on?
u/AldoGuey
I just wanted to share a positive RMA experience I had with ASUS, since I know there are a lot of mixed (and honestly, mostly negative) reviews and stories out there.
I have an ASUS ROG Maximus Z790 Formula, and I started running into boot issues it was specifically a DRAM light during startup. Memory training wouldn’t complete, and I couldn’t get a stable boot unless I went back to my old RAM kit. While inspecting things, I did notice I had one slightly bent CPU socket pin, but it was a ground pin, so i knew that it wasn’t the root cause of the issue as with my old RAM kit it would boot with no issues.
I decided to send it in anyway as I was upgrading to 96Gb of RAM and I wasn’t able to use the kit. I went with the cheapest shipping option, and it got to them in about 3 days. What really surprised me was how fast everything moved after that after receiving it they diagnosed it almost immediately, and within about 4 days I already had a notification that it has been repaired and it was being shipped back.
Today I got the board back, I was honestly extremely impressed. They had completely replaced the CPU socket and addressed the initial issues I was having with the memory training not working. The board came back in excellent condition, basically like the first day I unboxed it looked brand new.
The best part to me was I wasn’t charged anything extra. I fully expected and was ready and willing to pay because that the bent pin might void warranty coverage or at least result in a repair fee, since that’s usually what you hear but that wasn’t the case here.
Total turnaround time was around 2 weeks max from start to finish.
Just wanted to put this out there for anyone hesitant about going through the RMA process. I know not everyone has the same experience, but in my case, ASUS really came through and I am extremely pleased with the service and turn around time over all it was great I’m glad i decided to do it
u/Suspicious_Ad6624
My laptop, an N7400PC Vivobook 14x OLED model, was in normal use when I stepped away for a drink. Upon my return, the display was black, but everything else was functioning correctly I could hear sound and other things. I connected an external monitor, and it initially showed output, but after some time, that too went black. After several restarts, I could hear the narrator speaking. It has been months since I gave my laptop to the service center. First, they said it was the display; now they are saying it is a PCB issue. I don't know what is wrong. I have very important data on it that I need to present this month. Please help me.
u/randomEODdude
Hi all,
Just wanted to share my story in case others have had similar issues as I suspect I am not the only victim.
On June 16th 2025, Purchased a ROG Strix SCAR 16 G635L directly from ASUS with the add-on 2 year warranty coverage.
It arrived via 2-day air on 06/19/2025.
I registered the serial number with ASUS on 06/21/2025.
On 7/7/2026, I logged into the Asus product registration page for another reason and saw that my warranty was listed as expired, which I found odd because I purchased a 2 year warranty. I began the process with support to get my warranty date changed which has been rollercoaster ride to say the least.
After providing a picture of the product label as well as my ASUS invoice multiple times, ASUS has concluded that my unit was not purchased through them but through Best Buy.
It was escalated multiple times and I was just informed that they will not be changing my warranty date. Cheers ASUS, here's to the free $149 I gave you and my unprotected $3300 laptop. Drinks are on you.
u/mitch-99
I honestly didn’t expect to be here. I figured all the hate was just minority. But wow this is in the top worst service experiences Ive ever experienced. Might be the 2nd worst.
I rma’d my mobo for suspected issues with some of the usb ports to which they said no problems. I certainly do not believe that already. They then sent a replacement board just incase. The board the sent had dried thermal paste in it. Immediately not pleased. I come back from vacation to that. I emailed about having it rectified. They first tried to dismiss it with their crappy webcam footage. Like dude you can’t see what im seeing through that. I’ve now needed to have it escalated numerous times every time they say 1-2 business days and they NEVER get back unless i say something but its not from the higher up people. Just regular support saying the same ai script. 1-2 business days. I think im going to be admitted to a mental hospital if i hear that again. I’ve completely given up on them and im driving over an hour just to see them in person to have this immediately checked.
Its been over 2 weeks of this bs. Not considering Asus again. Not to mention I need to have my monitor fixed to. Great. 2/3 on Asus “premium” products
Edit: went to the service center they noticed it too and will replace it. So annoying how they originally tried to f me over. Its lucky that i know what im doing otherwise this could be a massive issue for others. Despicable. I got another email today from them saying your issue is still being escalated will get back to you in 1-2 business days. Yeah right.
u/farhadmammadli
Is ASUS RMA really this bad or am I just spoiled by Corsair?
I bought an ASUS ROG Strix Z790-H Gaming WiFi from Newegg (US) in December 2023. The board started having random Kernel-Power 41 shutdowns, intermittent no-POST issues, and sometimes would just sit there with RGB lights on and refuse to start.
I spent weeks troubleshooting. Tested different PSUs, checked power, cables, RAM, everything. Eventually I bought an MSI Z790 Tomahawk, moved all the same components over, and the problem completely disappeared.
The board is still under warranty, but ASUS support basically told me: "Sure, you can RMA it, but you need to ship it to the US yourself."
What annoys me is that when I had a Corsair PSU fail, they handled the whole thing professionally. They sent shipping labels, the process was straightforward, and I didn't have to play international logistics manager.
Meanwhile ASUS wants me to pay international shipping on a motherboard that appears to be defective and is still under warranty.
For people outside the US who bought ASUS hardware from US retailers: did you actually go through with the RMA? Was it worth the hassle and shipping costs, or did you just repair/sell the board and move on?
u/AldoGuey
I just wanted to share a positive RMA experience I had with ASUS, since I know there are a lot of mixed (and honestly, mostly negative) reviews and stories out there.
I have an ASUS ROG Maximus Z790 Formula, and I started running into boot issues it was specifically a DRAM light during startup. Memory training wouldn’t complete, and I couldn’t get a stable boot unless I went back to my old RAM kit. While inspecting things, I did notice I had one slightly bent CPU socket pin, but it was a ground pin, so i knew that it wasn’t the root cause of the issue as with my old RAM kit it would boot with no issues.
I decided to send it in anyway as I was upgrading to 96Gb of RAM and I wasn’t able to use the kit. I went with the cheapest shipping option, and it got to them in about 3 days. What really surprised me was how fast everything moved after that after receiving it they diagnosed it almost immediately, and within about 4 days I already had a notification that it has been repaired and it was being shipped back.
Today I got the board back, I was honestly extremely impressed. They had completely replaced the CPU socket and addressed the initial issues I was having with the memory training not working. The board came back in excellent condition, basically like the first day I unboxed it looked brand new.
The best part to me was I wasn’t charged anything extra. I fully expected and was ready and willing to pay because that the bent pin might void warranty coverage or at least result in a repair fee, since that’s usually what you hear but that wasn’t the case here.
Total turnaround time was around 2 weeks max from start to finish.
Just wanted to put this out there for anyone hesitant about going through the RMA process. I know not everyone has the same experience, but in my case, ASUS really came through and I am extremely pleased with the service and turn around time over all it was great I’m glad i decided to do it
u/Suspicious_Ad6624
My laptop, an N7400PC Vivobook 14x OLED model, was in normal use when I stepped away for a drink. Upon my return, the display was black, but everything else was functioning correctly I could hear sound and other things. I connected an external monitor, and it initially showed output, but after some time, that too went black. After several restarts, I could hear the narrator speaking. It has been months since I gave my laptop to the service center. First, they said it was the display; now they are saying it is a PCB issue. I don't know what is wrong. I have very important data on it that I need to present this month. Please help me.
u/randomEODdude
Hi all,
Just wanted to share my story in case others have had similar issues as I suspect I am not the only victim.
On June 16th 2025, Purchased a ROG Strix SCAR 16 G635L directly from ASUS with the add-on 2 year warranty coverage.
It arrived via 2-day air on 06/19/2025.
I registered the serial number with ASUS on 06/21/2025.
On 7/7/2026, I logged into the Asus product registration page for another reason and saw that my warranty was listed as expired, which I found odd because I purchased a 2 year warranty. I began the process with support to get my warranty date changed which has been rollercoaster ride to say the least.
After providing a picture of the product label as well as my ASUS invoice multiple times, ASUS has concluded that my unit was not purchased through them but through Best Buy.
It was escalated multiple times and I was just informed that they will not be changing my warranty date. Cheers ASUS, here's to the free $149 I gave you and my unprotected $3300 laptop. Drinks are on you.
u/mitch-99
I honestly didn’t expect to be here. I figured all the hate was just minority. But wow this is in the top worst service experiences Ive ever experienced. Might be the 2nd worst.
I rma’d my mobo for suspected issues with some of the usb ports to which they said no problems. I certainly do not believe that already. They then sent a replacement board just incase. The board the sent had dried thermal paste in it. Immediately not pleased. I come back from vacation to that. I emailed about having it rectified. They first tried to dismiss it with their crappy webcam footage. Like dude you can’t see what im seeing through that. I’ve now needed to have it escalated numerous times every time they say 1-2 business days and they NEVER get back unless i say something but its not from the higher up people. Just regular support saying the same ai script. 1-2 business days. I think im going to be admitted to a mental hospital if i hear that again. I’ve completely given up on them and im driving over an hour just to see them in person to have this immediately checked.
Its been over 2 weeks of this bs. Not considering Asus again. Not to mention I need to have my monitor fixed to. Great. 2/3 on Asus “premium” products
Edit: went to the service center they noticed it too and will replace it. So annoying how they originally tried to f me over. Its lucky that i know what im doing otherwise this could be a massive issue for others. Despicable. I got another email today from them saying your issue is still being escalated will get back to you in 1-2 business days. Yeah right.
u/farhadmammadli
Is ASUS RMA really this bad or am I just spoiled by Corsair?
I bought an ASUS ROG Strix Z790-H Gaming WiFi from Newegg (US) in December 2023. The board started having random Kernel-Power 41 shutdowns, intermittent no-POST issues, and sometimes would just sit there with RGB lights on and refuse to start.
I spent weeks troubleshooting. Tested different PSUs, checked power, cables, RAM, everything. Eventually I bought an MSI Z790 Tomahawk, moved all the same components over, and the problem completely disappeared.
The board is still under warranty, but ASUS support basically told me: "Sure, you can RMA it, but you need to ship it to the US yourself."
What annoys me is that when I had a Corsair PSU fail, they handled the whole thing professionally. They sent shipping labels, the process was straightforward, and I didn't have to play international logistics manager.
Meanwhile ASUS wants me to pay international shipping on a motherboard that appears to be defective and is still under warranty.
For people outside the US who bought ASUS hardware from US retailers: did you actually go through with the RMA? Was it worth the hassle and shipping costs, or did you just repair/sell the board and move on?
u/AldoGuey
I just wanted to share a positive RMA experience I had with ASUS, since I know there are a lot of mixed (and honestly, mostly negative) reviews and stories out there.
I have an ASUS ROG Maximus Z790 Formula, and I started running into boot issues it was specifically a DRAM light during startup. Memory training wouldn’t complete, and I couldn’t get a stable boot unless I went back to my old RAM kit. While inspecting things, I did notice I had one slightly bent CPU socket pin, but it was a ground pin, so i knew that it wasn’t the root cause of the issue as with my old RAM kit it would boot with no issues.
I decided to send it in anyway as I was upgrading to 96Gb of RAM and I wasn’t able to use the kit. I went with the cheapest shipping option, and it got to them in about 3 days. What really surprised me was how fast everything moved after that after receiving it they diagnosed it almost immediately, and within about 4 days I already had a notification that it has been repaired and it was being shipped back.
Today I got the board back, I was honestly extremely impressed. They had completely replaced the CPU socket and addressed the initial issues I was having with the memory training not working. The board came back in excellent condition, basically like the first day I unboxed it looked brand new.
The best part to me was I wasn’t charged anything extra. I fully expected and was ready and willing to pay because that the bent pin might void warranty coverage or at least result in a repair fee, since that’s usually what you hear but that wasn’t the case here.
Total turnaround time was around 2 weeks max from start to finish.
Just wanted to put this out there for anyone hesitant about going through the RMA process. I know not everyone has the same experience, but in my case, ASUS really came through and I am extremely pleased with the service and turn around time over all it was great I’m glad i decided to do it
