Standard warranty is 1 year for most cameras, lenses, and printers, but select models come with longer protection of up to 5 years. Drops, liquid damage, and misuse aren’t covered. See what your warranty includes, how to check it, and what options you have when it ends.
A quick look at Canon repairs: what the factory warranty covers and what it doesn’t
| Incident type | Covered by Canon? |
|---|---|
| Manufacturing defects |  Yes, during applicable warranty period |
| Mechanical/electrical | Yes, when caused by a covered defect |
| Accidental drops & impact damage |  No |
| Liquid/spill damage | No |
| Power surges | No |
| Wear & aging | No |
| Unauthorized repair/service | No |
| Bought from a third-party retailer |  Product-specific; verify the applicable warranty and purchase record |
The more expensive a gear, the more a repair can hurt
Use your serial number to check your Canon warranty and request service.
u/voxcomfort
My RF 24-105 f4 (6 years old, light use) has been making constant high-pitched squeaking sounds during AF. Finally sought Canon USA service. Very pleased w turnaround time. Shipped UPS ground on a Tuesday morning, arrived Thursday afternoon, repaired & shipped back on Friday, received Saturday. Replaced the USM motor. $480 all in w shipping both ways.
u/onyez
3 weeks ago, I sent my 1D X MK II with 400k Plus shutter count in for maintenance as official support for it was stopping at the end of July. It was received at canon and I got a quote for $600 for them to change the shutter and other parts. I declined as I can get one from eBay with way less shutter count for around the same price that they want for the repairs plus I have a 1D X MKIII already.
I had them do just routine maintenance and send back the camera. I received notification that the camera shipped and was expected to be delivered the next day. The next day came and went and I never received my camera and by the second day, it was showing that the camera was going back to canon when I try to track it. I waited till the third day and reached out to canon, they said give it a few days. After a couple of days they opened up a case with FedEx and FedEx did a search on their end and could not find the camera.
The customer support rep reached out to me on Monday that since they 1D X MKII was discontinued and that since they didn't have any 1D X MKIII also they'll send me an R3. I've had my eye on an R3 for a while but was waiting to see what deals will be available on Black Friday before I got one. I've bought refurbished from canon so I was expecting a refurbished R3 and was happy to even get that. Color me surprised when I opened up the box when it was delivered and it was a brand new R3 in there.
u/Much-Description2963
I bought a Canon R5 Mark II from an authorized retailer. After about a month of use, the camera suddenly stopped turning on during a tethered shooting session while connected to a laptop.
Both the authorized service center and the retailer rejected my claim, referring to the following diagnosis:
“The basis for refusing the repair under warranty was not simply the use of a tethering cable or connecting the camera to a computer. The authorized service center determined that the mainboard had suffered electrical damage, indicating exposure to an external surge or excessive voltage. During the diagnostic process, damage to electronic components on the mainboard was identified, the nature of which is not typical of material or manufacturing defects.”
The problem is that I cannot find any similar case where any camera was damaged by an overvoltage or electrical surge during normal tethering to a laptop, resulting in a damaged mainboard.
Has anyone experienced anything similar with an R5 Mark II, or heard of a case where normal USB-C tethering caused this type of failure?
u/Mazey2Fresh
I sent my Canon EOS R5 Mark II in for factory service after the official firmware update 1.3.2 completely froze and bricked the body. It wasn't dropped, there was no liquid damage, and it was entirely caused by their software update process.
Despite explaining this to support and including detailed notes in the box, the initial quote came back at over $600 for the repair. I'm currently waiting on a manager review to see if they'll cover it, but the whole process feels completely backwards when a manufacturer's own update renders a flag-ship camera useless.
u/flying_fish69
Just wanted to share a very easy, pleasant interaction I had the other day with Canon customer support. I was printing on my Pixma G7020 and the paper jammed, so I quickly stopped the print. When the paper came out there was a tear in it and a little wheel from the printer stuck in it. Called Canon, they were super nice about it and sent a replacement under warranty that shipped the same day.
It was just really refreshing to call a customer support phone number and have the issue resolved in less than 5 minutes.
For their customer service alone, I would recommend Canon! And I love the Pixma, the mega tank feels like it’s bottomless!
u/voxcomfort
My RF 24-105 f4 (6 years old, light use) has been making constant high-pitched squeaking sounds during AF. Finally sought Canon USA service. Very pleased w turnaround time. Shipped UPS ground on a Tuesday morning, arrived Thursday afternoon, repaired & shipped back on Friday, received Saturday. Replaced the USM motor. $480 all in w shipping both ways.
u/onyez
3 weeks ago, I sent my 1D X MK II with 400k Plus shutter count in for maintenance as official support for it was stopping at the end of July. It was received at canon and I got a quote for $600 for them to change the shutter and other parts. I declined as I can get one from eBay with way less shutter count for around the same price that they want for the repairs plus I have a 1D X MKIII already.
I had them do just routine maintenance and send back the camera. I received notification that the camera shipped and was expected to be delivered the next day. The next day came and went and I never received my camera and by the second day, it was showing that the camera was going back to canon when I try to track it. I waited till the third day and reached out to canon, they said give it a few days. After a couple of days they opened up a case with FedEx and FedEx did a search on their end and could not find the camera.
The customer support rep reached out to me on Monday that since they 1D X MKII was discontinued and that since they didn't have any 1D X MKIII also they'll send me an R3. I've had my eye on an R3 for a while but was waiting to see what deals will be available on Black Friday before I got one. I've bought refurbished from canon so I was expecting a refurbished R3 and was happy to even get that. Color me surprised when I opened up the box when it was delivered and it was a brand new R3 in there.
u/Much-Description2963
I bought a Canon R5 Mark II from an authorized retailer. After about a month of use, the camera suddenly stopped turning on during a tethered shooting session while connected to a laptop.
Both the authorized service center and the retailer rejected my claim, referring to the following diagnosis:
“The basis for refusing the repair under warranty was not simply the use of a tethering cable or connecting the camera to a computer. The authorized service center determined that the mainboard had suffered electrical damage, indicating exposure to an external surge or excessive voltage. During the diagnostic process, damage to electronic components on the mainboard was identified, the nature of which is not typical of material or manufacturing defects.”
The problem is that I cannot find any similar case where any camera was damaged by an overvoltage or electrical surge during normal tethering to a laptop, resulting in a damaged mainboard.
Has anyone experienced anything similar with an R5 Mark II, or heard of a case where normal USB-C tethering caused this type of failure?
u/Mazey2Fresh
I sent my Canon EOS R5 Mark II in for factory service after the official firmware update 1.3.2 completely froze and bricked the body. It wasn't dropped, there was no liquid damage, and it was entirely caused by their software update process.
Despite explaining this to support and including detailed notes in the box, the initial quote came back at over $600 for the repair. I'm currently waiting on a manager review to see if they'll cover it, but the whole process feels completely backwards when a manufacturer's own update renders a flag-ship camera useless.
u/flying_fish69
Just wanted to share a very easy, pleasant interaction I had the other day with Canon customer support. I was printing on my Pixma G7020 and the paper jammed, so I quickly stopped the print. When the paper came out there was a tear in it and a little wheel from the printer stuck in it. Called Canon, they were super nice about it and sent a replacement under warranty that shipped the same day.
It was just really refreshing to call a customer support phone number and have the issue resolved in less than 5 minutes.
For their customer service alone, I would recommend Canon! And I love the Pixma, the mega tank feels like it’s bottomless!
u/Much-Description2963
I bought a Canon R5 Mark II from an authorized retailer. After about a month of use, the camera suddenly stopped turning on during a tethered shooting session while connected to a laptop.
Both the authorized service center and the retailer rejected my claim, referring to the following diagnosis:
“The basis for refusing the repair under warranty was not simply the use of a tethering cable or connecting the camera to a computer. The authorized service center determined that the mainboard had suffered electrical damage, indicating exposure to an external surge or excessive voltage. During the diagnostic process, damage to electronic components on the mainboard was identified, the nature of which is not typical of material or manufacturing defects.”
The problem is that I cannot find any similar case where any camera was damaged by an overvoltage or electrical surge during normal tethering to a laptop, resulting in a damaged mainboard.
Has anyone experienced anything similar with an R5 Mark II, or heard of a case where normal USB-C tethering caused this type of failure?
u/Mazey2Fresh
I sent my Canon EOS R5 Mark II in for factory service after the official firmware update 1.3.2 completely froze and bricked the body. It wasn't dropped, there was no liquid damage, and it was entirely caused by their software update process.
Despite explaining this to support and including detailed notes in the box, the initial quote came back at over $600 for the repair. I'm currently waiting on a manager review to see if they'll cover it, but the whole process feels completely backwards when a manufacturer's own update renders a flag-ship camera useless.
u/flying_fish69
Just wanted to share a very easy, pleasant interaction I had the other day with Canon customer support. I was printing on my Pixma G7020 and the paper jammed, so I quickly stopped the print. When the paper came out there was a tear in it and a little wheel from the printer stuck in it. Called Canon, they were super nice about it and sent a replacement under warranty that shipped the same day.
It was just really refreshing to call a customer support phone number and have the issue resolved in less than 5 minutes.
For their customer service alone, I would recommend Canon! And I love the Pixma, the mega tank feels like it’s bottomless!
u/voxcomfort
My RF 24-105 f4 (6 years old, light use) has been making constant high-pitched squeaking sounds during AF. Finally sought Canon USA service. Very pleased w turnaround time. Shipped UPS ground on a Tuesday morning, arrived Thursday afternoon, repaired & shipped back on Friday, received Saturday. Replaced the USM motor. $480 all in w shipping both ways.
u/onyez
3 weeks ago, I sent my 1D X MK II with 400k Plus shutter count in for maintenance as official support for it was stopping at the end of July. It was received at canon and I got a quote for $600 for them to change the shutter and other parts. I declined as I can get one from eBay with way less shutter count for around the same price that they want for the repairs plus I have a 1D X MKIII already.
I had them do just routine maintenance and send back the camera. I received notification that the camera shipped and was expected to be delivered the next day. The next day came and went and I never received my camera and by the second day, it was showing that the camera was going back to canon when I try to track it. I waited till the third day and reached out to canon, they said give it a few days. After a couple of days they opened up a case with FedEx and FedEx did a search on their end and could not find the camera.
The customer support rep reached out to me on Monday that since they 1D X MKII was discontinued and that since they didn't have any 1D X MKIII also they'll send me an R3. I've had my eye on an R3 for a while but was waiting to see what deals will be available on Black Friday before I got one. I've bought refurbished from canon so I was expecting a refurbished R3 and was happy to even get that. Color me surprised when I opened up the box when it was delivered and it was a brand new R3 in there.
u/Much-Description2963
I bought a Canon R5 Mark II from an authorized retailer. After about a month of use, the camera suddenly stopped turning on during a tethered shooting session while connected to a laptop.
Both the authorized service center and the retailer rejected my claim, referring to the following diagnosis:
“The basis for refusing the repair under warranty was not simply the use of a tethering cable or connecting the camera to a computer. The authorized service center determined that the mainboard had suffered electrical damage, indicating exposure to an external surge or excessive voltage. During the diagnostic process, damage to electronic components on the mainboard was identified, the nature of which is not typical of material or manufacturing defects.”
The problem is that I cannot find any similar case where any camera was damaged by an overvoltage or electrical surge during normal tethering to a laptop, resulting in a damaged mainboard.
Has anyone experienced anything similar with an R5 Mark II, or heard of a case where normal USB-C tethering caused this type of failure?
u/Mazey2Fresh
I sent my Canon EOS R5 Mark II in for factory service after the official firmware update 1.3.2 completely froze and bricked the body. It wasn't dropped, there was no liquid damage, and it was entirely caused by their software update process.
Despite explaining this to support and including detailed notes in the box, the initial quote came back at over $600 for the repair. I'm currently waiting on a manager review to see if they'll cover it, but the whole process feels completely backwards when a manufacturer's own update renders a flag-ship camera useless.
u/flying_fish69
Just wanted to share a very easy, pleasant interaction I had the other day with Canon customer support. I was printing on my Pixma G7020 and the paper jammed, so I quickly stopped the print. When the paper came out there was a tear in it and a little wheel from the printer stuck in it. Called Canon, they were super nice about it and sent a replacement under warranty that shipped the same day.
It was just really refreshing to call a customer support phone number and have the issue resolved in less than 5 minutes.
For their customer service alone, I would recommend Canon! And I love the Pixma, the mega tank feels like it’s bottomless!
u/voxcomfort
My RF 24-105 f4 (6 years old, light use) has been making constant high-pitched squeaking sounds during AF. Finally sought Canon USA service. Very pleased w turnaround time. Shipped UPS ground on a Tuesday morning, arrived Thursday afternoon, repaired & shipped back on Friday, received Saturday. Replaced the USM motor. $480 all in w shipping both ways.
u/onyez
3 weeks ago, I sent my 1D X MK II with 400k Plus shutter count in for maintenance as official support for it was stopping at the end of July. It was received at canon and I got a quote for $600 for them to change the shutter and other parts. I declined as I can get one from eBay with way less shutter count for around the same price that they want for the repairs plus I have a 1D X MKIII already.
I had them do just routine maintenance and send back the camera. I received notification that the camera shipped and was expected to be delivered the next day. The next day came and went and I never received my camera and by the second day, it was showing that the camera was going back to canon when I try to track it. I waited till the third day and reached out to canon, they said give it a few days. After a couple of days they opened up a case with FedEx and FedEx did a search on their end and could not find the camera.
The customer support rep reached out to me on Monday that since they 1D X MKII was discontinued and that since they didn't have any 1D X MKIII also they'll send me an R3. I've had my eye on an R3 for a while but was waiting to see what deals will be available on Black Friday before I got one. I've bought refurbished from canon so I was expecting a refurbished R3 and was happy to even get that. Color me surprised when I opened up the box when it was delivered and it was a brand new R3 in there.
For most cameras and lenses sold in the U.S., the standard manufacturer’s warranty lasts one year from the original purchase date. It covers defects in materials and workmanship under normal use. However, some products have different warranty terms, so check the warranty for your specific model.
Start with your product’s serial number and purchase date. Canon uses these details when handling warranty service. You can also register your product through your Canon account and use its support and service tools to manage your product and repair requests.
No. The standard warranty covers defects in materials and workmanship under normal use. Damage caused by accidents, mishandling, misuse, or other excluded causes is not covered.
Generally, no. The manufacturer's warranty is provided to the original owner, so buying a used product does not generally give the second owner the original warranty coverage.
It depends on the seller and whether the product is genuine. Gray-market products may not qualify for warranty coverage. Buying from Canon or an authorized dealer is the safer route to standard warranty coverage.
Product registration is not the same thing as the warranty itself. Canon's warranty terms focus on the applicable warranty, original purchase and product eligibility rather than making registration a condition for coverage. Registration can still make it easier to manage your products and services through your Canon account.
No. The standard warranty does not cover damage caused by water or other liquids. It also excludes accidents, mishandling, and other damage not attributable to a manufacturing defect.
Keep your dated purchase receipt or order confirmation showing where and when you bought the product. Canon may require proof of warranty eligibility before providing service. If you lost the receipt, check your retailer's order history or contact the seller to see whether they can provide a copy.
Canon offers both mail-in and service-center options, depending on the product and service available. For cameras, the published standard estimate is about 7–10 business days for the repair itself, excluding weekends, holidays, seasonal volume and repairs requiring special-order parts; return shipping is normally by two-day delivery. Actual turnaround can vary.
Ask for the reason in writing. Denials usually come down to accidental damage, an unauthorized seller, an expired warranty term, or missing proof of purchase. Under the federal Magnuson-Moss Warranty Act, you have rights concerning written warranties. If the issue remains unresolved, you can escalate it to your state consumer protection office or the FTC.
You can pay for repairs out of pocket, or add a SureBright Anywhere plan that continues coverage after the manufacturer's warranty ends and adds protection for accidental damage, liquid spills, and power surges, subject to the plan terms.
