u/SurrealMayhem
I am the owner of an IT company. I had a clients HP laptop brought in and we determined it was a failed motherboard. Laptop in question is 6 months old and confirmed under HP's 1 year warranty.
I reached out to HP support on June 8th, 2026. They confirmed warranty and RMA approved. They stated they would send out an RMA box via Fedex two days. It is now 7/13/26. I have chatted online with 13 HP support reps. I have had my service order escalated. I have talked with 2 HP reps via phone. I have had multiple emails. Every rep I talk with states how they are going to resolve the problem, however, at the end of the day nothing changes.
It has been over 30 days and HP support, after all this, has failed to send a simple RMA box to me. I have told the client to see if they can move forward with a charge back for the laptop on the grounds of Warranty not being honored.
I post not only out of frustration but to alert other people who may consider purchasing HP products that, from my experience with their support, HP's effectively have no warranty attached to them as HP support is an abject failure. They can not even send an RMA box out to a customer.
u/DanielSmoot
I've been buying HP products for over 20 years. My current Elitebook, under warranty until the middle of next year, stopped working a few weeks ago during the European heatwave.
I sent it in for repair and HP have claimed it has suffered liquid exposure, invalidating the warranty. They sent pictures as "proof" and when I asked what the pictures were supposed to be showing me, the customer support guy said it was evidence of oxidation which (in his words) could have been caused by liquid exposure, moisture or humidity.
I pointed out that we've just had record breaking humidity during the heatwave but it fell on deaf ears. Their engineers have attributed it to liquid exposure and this conveniently means they don't have to honour the warranty.
What pisses me off is that they offered me a quote for the repair which was almost as much as I paid for the laptop when it was new, and they did so like they were doing me a favour.
u/Infinite_Pop_2052
Bought an Omen Max 16 from HP in November 2025 (RTX 5070 Ti, 240Hz QHD+ display). I also bought HP's 2-year extended warranty, so it's covered through 2028.
At the beginning of June the screen stopped working properly and would constantly flash with horizontal boxes of static/noise. I contacted HP support, and over the next 3 months they had me do 12-15 sessions with different support reps, around 25 hours total, running the same troubleshooting over and over: Windows updates, reinstalling drivers, reinstalling Windows. One session took all day, and I had to take a day off work for it. About halfway through, I was begging them to let me send it in for a hardware fix, and they kept refusing. Near the end, agents would take remote control and sit there for 20 minutes doing nothing before ending the session.
After 3 months of this, I filed complaints with the BBB and my state's consumer protection agency. That finally got me a case manager, and I sent the laptop in at the start of September. They quoted 2 weeks for the repair, but one day I checked the status and the repair estimate had slipped to November.
Once I started calling and filing complaints about the November date, they offered a replacement. The offer letter said in writing: "the same model and all specifications will be of a matching capacity." I accepted on September 30. It then took nearly 3 weeks to arrive. What I got:
- RTX 5060 (8GB) instead of the 5070 Ti (12GB)
- 165Hz display instead of 240Hz
The GPU was the main reason I bought this laptop.
I've told my case manager I'm not accepting it and asked for a unit that actually matches. She expressed skepticism that what I was saying was true and said she'd get back to me.
If you're thinking about buying an HP Omen, beware. Mine isn't an isolated case; there are numerous similar stories out there of long repair waits and poor warranty support. Think hard about whether you want to rely on HP if something goes wrong, which seems very common. If you buy through them, you're rolling the dice, and the effort they'll put you through may not be worth your time.
u/Faiakishi
They claim the damage was customer-induced. Where do I even start with appealing this? I physically could not have caused the damage, it was part of the hinge inside the laptop lid itself and I could not have reached it until the bent hinge popped the back from the screen. I never dropped the laptop nor held it by the laptop lid, the only physical interaction I ever had with the lid was to open and close it-which I stopped doing once the problem with the hinge started.
There was also a problem with the power that they never mentioned, which leads me to believe that they just didn't read the form I sent in with it or look at my case information.
I'm also going to request a breakdown of the price they quoted me, as it is 1) more than half of what I paid for the entire laptop, and 2) ludicrous considering a replacement lid costs about $50.
u/xzyngo
I have seen a lot of requests for help. Sadly, I'm also experiencing a subpar treatment from HP. This laptop has a 3-year Bundled warranty.
Types: HP EB6G1q14AI X1P4210 14 32GB/1T PC
Product: A27BSEA
In my case I have a laptop which is 2 months old which is bluescreening. And sometimes is not booting normally (black screen)
The cases that I documented are:
CLOCK_WATCHDOG_TIMOUT (0X101)
HYPERVISOR_ERROR (0x20001)
I have opened a case with HP using support.hp.com (http://support.hp.com/), like stated on Reddit this is the most efficient way. I created the cases explicitly asking to replace this unit for a refund in HP voucher (minus whatever cost they think they had) or a swap to a new device.
They send me through these hoops already:
Do full hardware test (2 hours) starting in bios menu => I send them the results, got no feedback.
They required me to install hp-hpia-5.3.1 => this application was not the current version (the provided me with the link). I asked them what to do, they told me I should use the updated version. When applying two driver fixes (HP-HPIA) the laptop crashed again.
Then the requested me to reinstall the laptop. At this point they still didn't have anything providing what the culprit actually is. In other words, they are buying time or are trying to force the customer to troubleshoot themselves by "trial and error". I declined to reinstall
They send over a technician who was going to fix the laptop.
The technician was delayed because parts were not available. At this point I was wondering, without clear fault code which part are they going to swap? I asked them by e-mail => no reply.
A technician arrived; he was very pushy to power off my laptop. He had a set of tools... I asked him what will you be doing? He told me swap your hard drive. => ERGO reinstallation of operations system needed. I declined this repair.
Technician went to his car came back in 15 minutes had someone on the telephone. Spoke with this person (horrible Indian accent again). They asked my why I wouldn't allow this. I explained that it's a brand-new device and that I'm not willing to take chances. Asked again for the (partial) refund or swap.
They "escalated" my case. Which meant waiting another day to receive an e-mail from a person with no telephone number (like every encounter before). Stating that I HAVE TO reinstall this laptop to advance.
Called their support on the only number provided in Belgium (+32 2 620 0088) had a conversation with someone who couldn't help with my case. And couldn't pass the call to someone who could and had no ways of contacting the persons in charge.
u/SurrealMayhem
I am the owner of an IT company. I had a clients HP laptop brought in and we determined it was a failed motherboard. Laptop in question is 6 months old and confirmed under HP's 1 year warranty.
I reached out to HP support on June 8th, 2026. They confirmed warranty and RMA approved. They stated they would send out an RMA box via Fedex two days. It is now 7/13/26. I have chatted online with 13 HP support reps. I have had my service order escalated. I have talked with 2 HP reps via phone. I have had multiple emails. Every rep I talk with states how they are going to resolve the problem, however, at the end of the day nothing changes.
It has been over 30 days and HP support, after all this, has failed to send a simple RMA box to me. I have told the client to see if they can move forward with a charge back for the laptop on the grounds of Warranty not being honored.
I post not only out of frustration but to alert other people who may consider purchasing HP products that, from my experience with their support, HP's effectively have no warranty attached to them as HP support is an abject failure. They can not even send an RMA box out to a customer.
u/DanielSmoot
I've been buying HP products for over 20 years. My current Elitebook, under warranty until the middle of next year, stopped working a few weeks ago during the European heatwave.
I sent it in for repair and HP have claimed it has suffered liquid exposure, invalidating the warranty. They sent pictures as "proof" and when I asked what the pictures were supposed to be showing me, the customer support guy said it was evidence of oxidation which (in his words) could have been caused by liquid exposure, moisture or humidity.
I pointed out that we've just had record breaking humidity during the heatwave but it fell on deaf ears. Their engineers have attributed it to liquid exposure and this conveniently means they don't have to honour the warranty.
What pisses me off is that they offered me a quote for the repair which was almost as much as I paid for the laptop when it was new, and they did so like they were doing me a favour.
u/Infinite_Pop_2052
Bought an Omen Max 16 from HP in November 2025 (RTX 5070 Ti, 240Hz QHD+ display). I also bought HP's 2-year extended warranty, so it's covered through 2028.
At the beginning of June the screen stopped working properly and would constantly flash with horizontal boxes of static/noise. I contacted HP support, and over the next 3 months they had me do 12-15 sessions with different support reps, around 25 hours total, running the same troubleshooting over and over: Windows updates, reinstalling drivers, reinstalling Windows. One session took all day, and I had to take a day off work for it. About halfway through, I was begging them to let me send it in for a hardware fix, and they kept refusing. Near the end, agents would take remote control and sit there for 20 minutes doing nothing before ending the session.
After 3 months of this, I filed complaints with the BBB and my state's consumer protection agency. That finally got me a case manager, and I sent the laptop in at the start of September. They quoted 2 weeks for the repair, but one day I checked the status and the repair estimate had slipped to November.
Once I started calling and filing complaints about the November date, they offered a replacement. The offer letter said in writing: "the same model and all specifications will be of a matching capacity." I accepted on September 30. It then took nearly 3 weeks to arrive. What I got:
- RTX 5060 (8GB) instead of the 5070 Ti (12GB)
- 165Hz display instead of 240Hz
The GPU was the main reason I bought this laptop.
I've told my case manager I'm not accepting it and asked for a unit that actually matches. She expressed skepticism that what I was saying was true and said she'd get back to me.
If you're thinking about buying an HP Omen, beware. Mine isn't an isolated case; there are numerous similar stories out there of long repair waits and poor warranty support. Think hard about whether you want to rely on HP if something goes wrong, which seems very common. If you buy through them, you're rolling the dice, and the effort they'll put you through may not be worth your time.
u/Faiakishi
They claim the damage was customer-induced. Where do I even start with appealing this? I physically could not have caused the damage, it was part of the hinge inside the laptop lid itself and I could not have reached it until the bent hinge popped the back from the screen. I never dropped the laptop nor held it by the laptop lid, the only physical interaction I ever had with the lid was to open and close it-which I stopped doing once the problem with the hinge started.
There was also a problem with the power that they never mentioned, which leads me to believe that they just didn't read the form I sent in with it or look at my case information.
I'm also going to request a breakdown of the price they quoted me, as it is 1) more than half of what I paid for the entire laptop, and 2) ludicrous considering a replacement lid costs about $50.
u/xzyngo
I have seen a lot of requests for help. Sadly, I'm also experiencing a subpar treatment from HP. This laptop has a 3-year Bundled warranty.
Types: HP EB6G1q14AI X1P4210 14 32GB/1T PC
Product: A27BSEA
In my case I have a laptop which is 2 months old which is bluescreening. And sometimes is not booting normally (black screen)
The cases that I documented are:
CLOCK_WATCHDOG_TIMOUT (0X101)
HYPERVISOR_ERROR (0x20001)
I have opened a case with HP using support.hp.com (http://support.hp.com/), like stated on Reddit this is the most efficient way. I created the cases explicitly asking to replace this unit for a refund in HP voucher (minus whatever cost they think they had) or a swap to a new device.
They send me through these hoops already:
Do full hardware test (2 hours) starting in bios menu => I send them the results, got no feedback.
They required me to install hp-hpia-5.3.1 => this application was not the current version (the provided me with the link). I asked them what to do, they told me I should use the updated version. When applying two driver fixes (HP-HPIA) the laptop crashed again.
Then the requested me to reinstall the laptop. At this point they still didn't have anything providing what the culprit actually is. In other words, they are buying time or are trying to force the customer to troubleshoot themselves by "trial and error". I declined to reinstall
They send over a technician who was going to fix the laptop.
The technician was delayed because parts were not available. At this point I was wondering, without clear fault code which part are they going to swap? I asked them by e-mail => no reply.
A technician arrived; he was very pushy to power off my laptop. He had a set of tools... I asked him what will you be doing? He told me swap your hard drive. => ERGO reinstallation of operations system needed. I declined this repair.
Technician went to his car came back in 15 minutes had someone on the telephone. Spoke with this person (horrible Indian accent again). They asked my why I wouldn't allow this. I explained that it's a brand-new device and that I'm not willing to take chances. Asked again for the (partial) refund or swap.
They "escalated" my case. Which meant waiting another day to receive an e-mail from a person with no telephone number (like every encounter before). Stating that I HAVE TO reinstall this laptop to advance.
Called their support on the only number provided in Belgium (+32 2 620 0088) had a conversation with someone who couldn't help with my case. And couldn't pass the call to someone who could and had no ways of contacting the persons in charge.
u/SurrealMayhem
I am the owner of an IT company. I had a clients HP laptop brought in and we determined it was a failed motherboard. Laptop in question is 6 months old and confirmed under HP's 1 year warranty.
I reached out to HP support on June 8th, 2026. They confirmed warranty and RMA approved. They stated they would send out an RMA box via Fedex two days. It is now 7/13/26. I have chatted online with 13 HP support reps. I have had my service order escalated. I have talked with 2 HP reps via phone. I have had multiple emails. Every rep I talk with states how they are going to resolve the problem, however, at the end of the day nothing changes.
It has been over 30 days and HP support, after all this, has failed to send a simple RMA box to me. I have told the client to see if they can move forward with a charge back for the laptop on the grounds of Warranty not being honored.
I post not only out of frustration but to alert other people who may consider purchasing HP products that, from my experience with their support, HP's effectively have no warranty attached to them as HP support is an abject failure. They can not even send an RMA box out to a customer.
u/DanielSmoot
I've been buying HP products for over 20 years. My current Elitebook, under warranty until the middle of next year, stopped working a few weeks ago during the European heatwave.
I sent it in for repair and HP have claimed it has suffered liquid exposure, invalidating the warranty. They sent pictures as "proof" and when I asked what the pictures were supposed to be showing me, the customer support guy said it was evidence of oxidation which (in his words) could have been caused by liquid exposure, moisture or humidity.
I pointed out that we've just had record breaking humidity during the heatwave but it fell on deaf ears. Their engineers have attributed it to liquid exposure and this conveniently means they don't have to honour the warranty.
What pisses me off is that they offered me a quote for the repair which was almost as much as I paid for the laptop when it was new, and they did so like they were doing me a favour.
u/Infinite_Pop_2052
Bought an Omen Max 16 from HP in November 2025 (RTX 5070 Ti, 240Hz QHD+ display). I also bought HP's 2-year extended warranty, so it's covered through 2028.
At the beginning of June the screen stopped working properly and would constantly flash with horizontal boxes of static/noise. I contacted HP support, and over the next 3 months they had me do 12-15 sessions with different support reps, around 25 hours total, running the same troubleshooting over and over: Windows updates, reinstalling drivers, reinstalling Windows. One session took all day, and I had to take a day off work for it. About halfway through, I was begging them to let me send it in for a hardware fix, and they kept refusing. Near the end, agents would take remote control and sit there for 20 minutes doing nothing before ending the session.
After 3 months of this, I filed complaints with the BBB and my state's consumer protection agency. That finally got me a case manager, and I sent the laptop in at the start of September. They quoted 2 weeks for the repair, but one day I checked the status and the repair estimate had slipped to November.
Once I started calling and filing complaints about the November date, they offered a replacement. The offer letter said in writing: "the same model and all specifications will be of a matching capacity." I accepted on September 30. It then took nearly 3 weeks to arrive. What I got:
- RTX 5060 (8GB) instead of the 5070 Ti (12GB)
- 165Hz display instead of 240Hz
The GPU was the main reason I bought this laptop.
I've told my case manager I'm not accepting it and asked for a unit that actually matches. She expressed skepticism that what I was saying was true and said she'd get back to me.
If you're thinking about buying an HP Omen, beware. Mine isn't an isolated case; there are numerous similar stories out there of long repair waits and poor warranty support. Think hard about whether you want to rely on HP if something goes wrong, which seems very common. If you buy through them, you're rolling the dice, and the effort they'll put you through may not be worth your time.
u/Faiakishi
They claim the damage was customer-induced. Where do I even start with appealing this? I physically could not have caused the damage, it was part of the hinge inside the laptop lid itself and I could not have reached it until the bent hinge popped the back from the screen. I never dropped the laptop nor held it by the laptop lid, the only physical interaction I ever had with the lid was to open and close it-which I stopped doing once the problem with the hinge started.
There was also a problem with the power that they never mentioned, which leads me to believe that they just didn't read the form I sent in with it or look at my case information.
I'm also going to request a breakdown of the price they quoted me, as it is 1) more than half of what I paid for the entire laptop, and 2) ludicrous considering a replacement lid costs about $50.
u/xzyngo
I have seen a lot of requests for help. Sadly, I'm also experiencing a subpar treatment from HP. This laptop has a 3-year Bundled warranty.
Types: HP EB6G1q14AI X1P4210 14 32GB/1T PC
Product: A27BSEA
In my case I have a laptop which is 2 months old which is bluescreening. And sometimes is not booting normally (black screen)
The cases that I documented are:
CLOCK_WATCHDOG_TIMOUT (0X101)
HYPERVISOR_ERROR (0x20001)
I have opened a case with HP using support.hp.com (http://support.hp.com/), like stated on Reddit this is the most efficient way. I created the cases explicitly asking to replace this unit for a refund in HP voucher (minus whatever cost they think they had) or a swap to a new device.
They send me through these hoops already:
Do full hardware test (2 hours) starting in bios menu => I send them the results, got no feedback.
They required me to install hp-hpia-5.3.1 => this application was not the current version (the provided me with the link). I asked them what to do, they told me I should use the updated version. When applying two driver fixes (HP-HPIA) the laptop crashed again.
Then the requested me to reinstall the laptop. At this point they still didn't have anything providing what the culprit actually is. In other words, they are buying time or are trying to force the customer to troubleshoot themselves by "trial and error". I declined to reinstall
They send over a technician who was going to fix the laptop.
The technician was delayed because parts were not available. At this point I was wondering, without clear fault code which part are they going to swap? I asked them by e-mail => no reply.
A technician arrived; he was very pushy to power off my laptop. He had a set of tools... I asked him what will you be doing? He told me swap your hard drive. => ERGO reinstallation of operations system needed. I declined this repair.
Technician went to his car came back in 15 minutes had someone on the telephone. Spoke with this person (horrible Indian accent again). They asked my why I wouldn't allow this. I explained that it's a brand-new device and that I'm not willing to take chances. Asked again for the (partial) refund or swap.
They "escalated" my case. Which meant waiting another day to receive an e-mail from a person with no telephone number (like every encounter before). Stating that I HAVE TO reinstall this laptop to advance.
Called their support on the only number provided in Belgium (+32 2 620 0088) had a conversation with someone who couldn't help with my case. And couldn't pass the call to someone who could and had no ways of contacting the persons in charge.
u/SurrealMayhem
I am the owner of an IT company. I had a clients HP laptop brought in and we determined it was a failed motherboard. Laptop in question is 6 months old and confirmed under HP's 1 year warranty.
I reached out to HP support on June 8th, 2026. They confirmed warranty and RMA approved. They stated they would send out an RMA box via Fedex two days. It is now 7/13/26. I have chatted online with 13 HP support reps. I have had my service order escalated. I have talked with 2 HP reps via phone. I have had multiple emails. Every rep I talk with states how they are going to resolve the problem, however, at the end of the day nothing changes.
It has been over 30 days and HP support, after all this, has failed to send a simple RMA box to me. I have told the client to see if they can move forward with a charge back for the laptop on the grounds of Warranty not being honored.
I post not only out of frustration but to alert other people who may consider purchasing HP products that, from my experience with their support, HP's effectively have no warranty attached to them as HP support is an abject failure. They can not even send an RMA box out to a customer.
u/DanielSmoot
I've been buying HP products for over 20 years. My current Elitebook, under warranty until the middle of next year, stopped working a few weeks ago during the European heatwave.
I sent it in for repair and HP have claimed it has suffered liquid exposure, invalidating the warranty. They sent pictures as "proof" and when I asked what the pictures were supposed to be showing me, the customer support guy said it was evidence of oxidation which (in his words) could have been caused by liquid exposure, moisture or humidity.
I pointed out that we've just had record breaking humidity during the heatwave but it fell on deaf ears. Their engineers have attributed it to liquid exposure and this conveniently means they don't have to honour the warranty.
What pisses me off is that they offered me a quote for the repair which was almost as much as I paid for the laptop when it was new, and they did so like they were doing me a favour.
u/Infinite_Pop_2052
Bought an Omen Max 16 from HP in November 2025 (RTX 5070 Ti, 240Hz QHD+ display). I also bought HP's 2-year extended warranty, so it's covered through 2028.
At the beginning of June the screen stopped working properly and would constantly flash with horizontal boxes of static/noise. I contacted HP support, and over the next 3 months they had me do 12-15 sessions with different support reps, around 25 hours total, running the same troubleshooting over and over: Windows updates, reinstalling drivers, reinstalling Windows. One session took all day, and I had to take a day off work for it. About halfway through, I was begging them to let me send it in for a hardware fix, and they kept refusing. Near the end, agents would take remote control and sit there for 20 minutes doing nothing before ending the session.
After 3 months of this, I filed complaints with the BBB and my state's consumer protection agency. That finally got me a case manager, and I sent the laptop in at the start of September. They quoted 2 weeks for the repair, but one day I checked the status and the repair estimate had slipped to November.
Once I started calling and filing complaints about the November date, they offered a replacement. The offer letter said in writing: "the same model and all specifications will be of a matching capacity." I accepted on September 30. It then took nearly 3 weeks to arrive. What I got:
- RTX 5060 (8GB) instead of the 5070 Ti (12GB)
- 165Hz display instead of 240Hz
The GPU was the main reason I bought this laptop.
I've told my case manager I'm not accepting it and asked for a unit that actually matches. She expressed skepticism that what I was saying was true and said she'd get back to me.
If you're thinking about buying an HP Omen, beware. Mine isn't an isolated case; there are numerous similar stories out there of long repair waits and poor warranty support. Think hard about whether you want to rely on HP if something goes wrong, which seems very common. If you buy through them, you're rolling the dice, and the effort they'll put you through may not be worth your time.
u/Faiakishi
They claim the damage was customer-induced. Where do I even start with appealing this? I physically could not have caused the damage, it was part of the hinge inside the laptop lid itself and I could not have reached it until the bent hinge popped the back from the screen. I never dropped the laptop nor held it by the laptop lid, the only physical interaction I ever had with the lid was to open and close it-which I stopped doing once the problem with the hinge started.
There was also a problem with the power that they never mentioned, which leads me to believe that they just didn't read the form I sent in with it or look at my case information.
I'm also going to request a breakdown of the price they quoted me, as it is 1) more than half of what I paid for the entire laptop, and 2) ludicrous considering a replacement lid costs about $50.
u/xzyngo
I have seen a lot of requests for help. Sadly, I'm also experiencing a subpar treatment from HP. This laptop has a 3-year Bundled warranty.
Types: HP EB6G1q14AI X1P4210 14 32GB/1T PC
Product: A27BSEA
In my case I have a laptop which is 2 months old which is bluescreening. And sometimes is not booting normally (black screen)
The cases that I documented are:
CLOCK_WATCHDOG_TIMOUT (0X101)
HYPERVISOR_ERROR (0x20001)
I have opened a case with HP using support.hp.com (http://support.hp.com/), like stated on Reddit this is the most efficient way. I created the cases explicitly asking to replace this unit for a refund in HP voucher (minus whatever cost they think they had) or a swap to a new device.
They send me through these hoops already:
Do full hardware test (2 hours) starting in bios menu => I send them the results, got no feedback.
They required me to install hp-hpia-5.3.1 => this application was not the current version (the provided me with the link). I asked them what to do, they told me I should use the updated version. When applying two driver fixes (HP-HPIA) the laptop crashed again.
Then the requested me to reinstall the laptop. At this point they still didn't have anything providing what the culprit actually is. In other words, they are buying time or are trying to force the customer to troubleshoot themselves by "trial and error". I declined to reinstall
They send over a technician who was going to fix the laptop.
The technician was delayed because parts were not available. At this point I was wondering, without clear fault code which part are they going to swap? I asked them by e-mail => no reply.
A technician arrived; he was very pushy to power off my laptop. He had a set of tools... I asked him what will you be doing? He told me swap your hard drive. => ERGO reinstallation of operations system needed. I declined this repair.
Technician went to his car came back in 15 minutes had someone on the telephone. Spoke with this person (horrible Indian accent again). They asked my why I wouldn't allow this. I explained that it's a brand-new device and that I'm not willing to take chances. Asked again for the (partial) refund or swap.
They "escalated" my case. Which meant waiting another day to receive an e-mail from a person with no telephone number (like every encounter before). Stating that I HAVE TO reinstall this laptop to advance.
Called their support on the only number provided in Belgium (+32 2 620 0088) had a conversation with someone who couldn't help with my case. And couldn't pass the call to someone who could and had no ways of contacting the persons in charge.
