Microsoft products typically come with a 1-year coverage, including Surface devices and Xbox consoles. This page explains what's covered, steps to file a claim, and where extended protection can help.
Surface and Xbox are handled under separate terms. Defects are covered; accidents are not.
| Incident type | What Microsoft warranty covers |
|---|---|
| Manufacturing defects |  Yes |
| Accidental drops & damage |  No |
| Spills & liquid damage | No |
| Power surges | No |
| Wear and tear | No |
| Mechanical and electrical damage |  Yes, but only for 1 year |
Surface repairs are famously hard to do cheaply.
Your serial number and an account sign-in will get you to a decision quickly.
u/burtona1832
Unfortunately after 1.5 hours on chat with Microsoft I was ultimately told that the keyboard was out of warranty and that Microsoft Complete doesn't cover the keyboard. So I'll have to pay full price for a replacement which is an outrageous $175 (yes, I paid a crazy amount on the computer already $2,700).
u/Chubbycrayon
Microsoft quoted me $600 to repair.
u/shatbrand
Microsoft's warranty process for Surface devices is pretty terrible. My 3 week old Surface Laptop Studio has a fan going bad already (horrible grindy noise on the right side fan) and rather than replace the fan they want to swap my device for a refurbished one.
[deleted]
Got an xbox controller, within warranty, with bad stick drift so I'm attempting to make a claim on that warranty.
I've opened three different repair orders now and never received a shipping label to send it off. I've been through customer support chats twice now, the last which they mentioned the case was being escalated and I would be contact by the offline team within 72 hours (that was 4 days ago now).
u/succaj
Think again before sending a Surface device on warranty to Microsoft Service
u/burtona1832
Unfortunately after 1.5 hours on chat with Microsoft I was ultimately told that the keyboard was out of warranty and that Microsoft Complete doesn't cover the keyboard. So I'll have to pay full price for a replacement which is an outrageous $175 (yes, I paid a crazy amount on the computer already $2,700).
u/Chubbycrayon
Microsoft quoted me $600 to repair.
u/shatbrand
Microsoft's warranty process for Surface devices is pretty terrible. My 3 week old Surface Laptop Studio has a fan going bad already (horrible grindy noise on the right side fan) and rather than replace the fan they want to swap my device for a refurbished one.
[deleted]
Got an xbox controller, within warranty, with bad stick drift so I'm attempting to make a claim on that warranty.
I've opened three different repair orders now and never received a shipping label to send it off. I've been through customer support chats twice now, the last which they mentioned the case was being escalated and I would be contact by the offline team within 72 hours (that was 4 days ago now).
u/succaj
Think again before sending a Surface device on warranty to Microsoft Service
u/shatbrand
Microsoft's warranty process for Surface devices is pretty terrible. My 3 week old Surface Laptop Studio has a fan going bad already (horrible grindy noise on the right side fan) and rather than replace the fan they want to swap my device for a refurbished one.
[deleted]
Got an xbox controller, within warranty, with bad stick drift so I'm attempting to make a claim on that warranty.
I've opened three different repair orders now and never received a shipping label to send it off. I've been through customer support chats twice now, the last which they mentioned the case was being escalated and I would be contact by the offline team within 72 hours (that was 4 days ago now).
u/succaj
Think again before sending a Surface device on warranty to Microsoft Service
u/burtona1832
Unfortunately after 1.5 hours on chat with Microsoft I was ultimately told that the keyboard was out of warranty and that Microsoft Complete doesn't cover the keyboard. So I'll have to pay full price for a replacement which is an outrageous $175 (yes, I paid a crazy amount on the computer already $2,700).
u/Chubbycrayon
Microsoft quoted me $600 to repair.
u/shatbrand
Microsoft's warranty process for Surface devices is pretty terrible. My 3 week old Surface Laptop Studio has a fan going bad already (horrible grindy noise on the right side fan) and rather than replace the fan they want to swap my device for a refurbished one.
[deleted]
Got an xbox controller, within warranty, with bad stick drift so I'm attempting to make a claim on that warranty.
I've opened three different repair orders now and never received a shipping label to send it off. I've been through customer support chats twice now, the last which they mentioned the case was being escalated and I would be contact by the offline team within 72 hours (that was 4 days ago now).
u/succaj
Think again before sending a Surface device on warranty to Microsoft Service
u/burtona1832
Unfortunately after 1.5 hours on chat with Microsoft I was ultimately told that the keyboard was out of warranty and that Microsoft Complete doesn't cover the keyboard. So I'll have to pay full price for a replacement which is an outrageous $175 (yes, I paid a crazy amount on the computer already $2,700).
u/Chubbycrayon
Microsoft quoted me $600 to repair.
Protection that stays with the device, bought anywhere.
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Minutes to file a claim
Most hardware, including Surface devices and Xbox consoles, carries one year of coverage from the original purchase date. All Xbox accessories, including standalone controllers, get 90 days, and so do refurbished Xbox One consoles. The Xbox Elite Series 2 controller is the exception: Microsoft extended its coverage from 90 days to one year from the date of purchase.
Sign in at account.microsoft.com/devices and select your device to see its warranty. If it isn't listed, choose Register device, and the coverage dates appear once it's added.
No. It covers only manufacturing defects during the term, so it excludes damage from external causes, such as a drop, liquid exposure, or use with inadequate ventilation.
Yes. The warranty is tied to the device's serial number, not the purchaser, so a new owner can register the device to their own Microsoft account. A used buyer gets whatever time is left, and the warranty doesn't restart.
Yes, but only if the seller is authorized.
Registration doesn't make the warranty valid, but you'll need it to file a claim. Registering also lets you create service orders and track them for that device.
No. Damage from liquid exposure is specifically excluded from Microsoft's standard warranty.
Your receipt should show the store where you bought the device, the purchase date, and the device itself as a line item.
Microsoft says it typically takes 6 to 8 business days to get a Surface back after you ship it, barring inventory or shipping delays.
Ask for the reason in writing. Denials usually come down to accidental damage, an unauthorized seller, an expired term or missing proof of purchase. You can also take the claim to small claims court in your county instead.
Check your device warranty from other common brands
