u/Equivalent_Can_3820
I purchased the Motorola G86 Power on 31/08/2025. On 09/04/2026, my phone suddenly shut down automatically. There was no water damage, no accident, nothing unusual.
I went to the service centre within 1 hour after the phone stopped working. First, they told me I could not claim warranty because my phone had a small dent. Yes, my phone has a minor dent from normal daily use, but it is very small. I believe 95% of users have similar small scratches or dents on their phones. I am attaching photos for judgment.
After some argument, they checked the phone internally and later confirmed there was no water damage and no accidental damage inside the phone.
Then they told me they had to send the phone to the company and would update me within 48 hours about the warranty claim. This whole process wasted around 3 hours of my day — 2 hours waiting and 1 hour discussing everything.
Today (09/05/2026), they rejected my warranty claim and asked for ₹26,000 repair cost for a phone that originally cost ₹17,000.
The worst part came after this. I called customer support. First, I had to deal with the AI system, then after almost 30 minutes I finally connected with a support agent. I explained my warranty issue and asked for help, but they simply told me they could do nothing.
I requested them to at least register a complaint and review my case one more time, but again they refused to help properly. I even asked for an email or any official contact where I could explain my issue further, but they did not provide any useful support information.
Complaint Number: 260509-005567
I purchased a Motorola phone because I heard from many YouTubers that Motorola cares about customers, but my experience has been completely opposite.
At this point, I have honestly lost all hope.
Please think carefully before purchasing a Motorola phone. My experience with their warranty and customer support has been extremely disappointing.
u/The_Big_Gear
I bought my Razr + 2023 about a week after launch in June 2023. Starting in September, I started noticing that one of the volume buttons stopped depressing. For context, the phone hasn't been involved in any drops, spills or otherwise. It's been babied the entire time.
I submitted a warranty request about 2 weeks back and sent in my phone which was a pretty good experience. The problem was that they notified me that there was liquid damage and now my warranty is voided.
This is absurd as it's never been exposed to water the entire time I've owned it. Has anyone run into the terrible warranty challenges with Motorola?
As a first time Motorola customer (after having Iphones and Galaxy devices over the last 10 years), this is definitely my last Moto purchase. If they can't stand by their product after a mere three months, I don't know how they'll stay in business.
u/No_Needleworker_1105
Razr 40 failed at bend
Sent to Motorola agent at Motorola instruction
Assessor accidentally called screen protector scratches as cracks. See image with red circles allegedly showing screen cracking.
Motorola refused to allow me to send to different assessor for second opinion and said warranty voided by cracking in OLED.
Eventually after asking over and over for help I removed the screen protector and proved the screen has no cracks. See images of perfect screen with only defects at the bend.
Motorola now refuse to fix the screen as I have voided the warranty by removing the screen protector which funnily enough proves I was right and that the screen isn't cracked.
Worst customer service in history !!!!
u/Hairy-Departure-5451
I wanted to share my experience as a first‑time Motorola customer because I’m honestly pretty concerned about the quality control and the warranty process.
I bought the 2025 Razr Ultra about three weeks ago. I absolutely loved it at first. When the outer display suddenly stopped responding, I assumed it was a defect. I went through all the troubleshooting steps, then contacted support to start a warranty repair. Since I was still within the return window, and didn’t want to risk receiving a refurbished replacement, I requested a return instead with the intention to buy a new one.
While preparing the phone for shipment, I removed the outer screen glass protector… and the screen immediately worked again. Problem solved, or so I thought. I happily decided to keep the phone.
Then the real issue started. About five days ago, I woke up to find a thin black strip sticking out between the outer display and the metal frame. I thought it was lint or debris. When I gently pulled it, I realized it was the seal that holds the outer screen in place. It was also separating on the opposite side. I took photos and contacted support again.
I submitted the required pictures — including two with the area circled so the missing seal was easy to see. The rep acknowledged the damange and processed the warranty repair. I shipped the phone to the warehouse using the provided label.
Today, I received an update stating there was “no damage found” and the phone was being returned to me. Understandably frustrated, I called the warehouse. The rep apologized and said he didn’t understand how the issue was missed. Then he told me the only way to get it repaired was to resubmit it under the accidental damage plan for $99.
I kindly objected as this was not accidental damage. It was a three week old phone with a seal literally falling out on both sides. He said he would open a new RMA and “note everything,” which I assumed meant it would be resubmitted correctly under warranty once the phone was back in my hands.
After that call, I reached out to customer support again to ask about simply returning the phone under my original return request. The rep reviewed the RMA notes and informed me the warehouse had documented the issue as damage caused by installing a glass screen protector.
That makes no sense. The protector doesn’t touch the seal — the screen is curved at the edge, and the protector was flat. Even more confusing, the initial inspection report said there was no damage at all. Now I’m being told to wait for the phone to be delivered back to me and call again to see if they’ll “make a return exception.”
I can’t shake the feeling that warranty repairs are being pushed toward the accidental‑damage plan to avoid replacements. Multiple reps seemed uninterested in what I was actually explaining, and several times they repeated back things that had nothing to do with what I said.
I upgrade my phone every year, and this was my first Motorola device. If this is the experience three weeks in — parts falling out, warranty claims dismissed, and pressure to pay $99 for something that clearly wasn’t user‑caused — I’m genuinely concerned about both product quality and customer service.
u/Morfeuski
After years of loyalty to Samsung, I decided to switch to Razr because I was tempted by the larger external display options, and I once had the old Razr model which was good experience. It was the biggest mistake. My device didn't even last a year—the internal hinge protection cracked, and the display failed at the same time. Today, the service center wrote to me that the device shows signs of physical damage (yes, the hinge cracked and the external display has some scratches, but the hinge failed due to material fatigue and problemis not with external display), so they won't honor the warranty and won't replace the display. I immediately ordered a new Samsung Flip 7 and am done with Motorola forever. This is a warning to everyone considering buying a Razr—don't do it; at least in the EU, their service is really bad.
u/Equivalent_Can_3820
I purchased the Motorola G86 Power on 31/08/2025. On 09/04/2026, my phone suddenly shut down automatically. There was no water damage, no accident, nothing unusual.
I went to the service centre within 1 hour after the phone stopped working. First, they told me I could not claim warranty because my phone had a small dent. Yes, my phone has a minor dent from normal daily use, but it is very small. I believe 95% of users have similar small scratches or dents on their phones. I am attaching photos for judgment.
After some argument, they checked the phone internally and later confirmed there was no water damage and no accidental damage inside the phone.
Then they told me they had to send the phone to the company and would update me within 48 hours about the warranty claim. This whole process wasted around 3 hours of my day — 2 hours waiting and 1 hour discussing everything.
Today (09/05/2026), they rejected my warranty claim and asked for ₹26,000 repair cost for a phone that originally cost ₹17,000.
The worst part came after this. I called customer support. First, I had to deal with the AI system, then after almost 30 minutes I finally connected with a support agent. I explained my warranty issue and asked for help, but they simply told me they could do nothing.
I requested them to at least register a complaint and review my case one more time, but again they refused to help properly. I even asked for an email or any official contact where I could explain my issue further, but they did not provide any useful support information.
Complaint Number: 260509-005567
I purchased a Motorola phone because I heard from many YouTubers that Motorola cares about customers, but my experience has been completely opposite.
At this point, I have honestly lost all hope.
Please think carefully before purchasing a Motorola phone. My experience with their warranty and customer support has been extremely disappointing.
u/The_Big_Gear
I bought my Razr + 2023 about a week after launch in June 2023. Starting in September, I started noticing that one of the volume buttons stopped depressing. For context, the phone hasn't been involved in any drops, spills or otherwise. It's been babied the entire time.
I submitted a warranty request about 2 weeks back and sent in my phone which was a pretty good experience. The problem was that they notified me that there was liquid damage and now my warranty is voided.
This is absurd as it's never been exposed to water the entire time I've owned it. Has anyone run into the terrible warranty challenges with Motorola?
As a first time Motorola customer (after having Iphones and Galaxy devices over the last 10 years), this is definitely my last Moto purchase. If they can't stand by their product after a mere three months, I don't know how they'll stay in business.
u/No_Needleworker_1105
Razr 40 failed at bend
Sent to Motorola agent at Motorola instruction
Assessor accidentally called screen protector scratches as cracks. See image with red circles allegedly showing screen cracking.
Motorola refused to allow me to send to different assessor for second opinion and said warranty voided by cracking in OLED.
Eventually after asking over and over for help I removed the screen protector and proved the screen has no cracks. See images of perfect screen with only defects at the bend.
Motorola now refuse to fix the screen as I have voided the warranty by removing the screen protector which funnily enough proves I was right and that the screen isn't cracked.
Worst customer service in history !!!!
u/Hairy-Departure-5451
I wanted to share my experience as a first‑time Motorola customer because I’m honestly pretty concerned about the quality control and the warranty process.
I bought the 2025 Razr Ultra about three weeks ago. I absolutely loved it at first. When the outer display suddenly stopped responding, I assumed it was a defect. I went through all the troubleshooting steps, then contacted support to start a warranty repair. Since I was still within the return window, and didn’t want to risk receiving a refurbished replacement, I requested a return instead with the intention to buy a new one.
While preparing the phone for shipment, I removed the outer screen glass protector… and the screen immediately worked again. Problem solved, or so I thought. I happily decided to keep the phone.
Then the real issue started. About five days ago, I woke up to find a thin black strip sticking out between the outer display and the metal frame. I thought it was lint or debris. When I gently pulled it, I realized it was the seal that holds the outer screen in place. It was also separating on the opposite side. I took photos and contacted support again.
I submitted the required pictures — including two with the area circled so the missing seal was easy to see. The rep acknowledged the damange and processed the warranty repair. I shipped the phone to the warehouse using the provided label.
Today, I received an update stating there was “no damage found” and the phone was being returned to me. Understandably frustrated, I called the warehouse. The rep apologized and said he didn’t understand how the issue was missed. Then he told me the only way to get it repaired was to resubmit it under the accidental damage plan for $99.
I kindly objected as this was not accidental damage. It was a three week old phone with a seal literally falling out on both sides. He said he would open a new RMA and “note everything,” which I assumed meant it would be resubmitted correctly under warranty once the phone was back in my hands.
After that call, I reached out to customer support again to ask about simply returning the phone under my original return request. The rep reviewed the RMA notes and informed me the warehouse had documented the issue as damage caused by installing a glass screen protector.
That makes no sense. The protector doesn’t touch the seal — the screen is curved at the edge, and the protector was flat. Even more confusing, the initial inspection report said there was no damage at all. Now I’m being told to wait for the phone to be delivered back to me and call again to see if they’ll “make a return exception.”
I can’t shake the feeling that warranty repairs are being pushed toward the accidental‑damage plan to avoid replacements. Multiple reps seemed uninterested in what I was actually explaining, and several times they repeated back things that had nothing to do with what I said.
I upgrade my phone every year, and this was my first Motorola device. If this is the experience three weeks in — parts falling out, warranty claims dismissed, and pressure to pay $99 for something that clearly wasn’t user‑caused — I’m genuinely concerned about both product quality and customer service.
u/Morfeuski
After years of loyalty to Samsung, I decided to switch to Razr because I was tempted by the larger external display options, and I once had the old Razr model which was good experience. It was the biggest mistake. My device didn't even last a year—the internal hinge protection cracked, and the display failed at the same time. Today, the service center wrote to me that the device shows signs of physical damage (yes, the hinge cracked and the external display has some scratches, but the hinge failed due to material fatigue and problemis not with external display), so they won't honor the warranty and won't replace the display. I immediately ordered a new Samsung Flip 7 and am done with Motorola forever. This is a warning to everyone considering buying a Razr—don't do it; at least in the EU, their service is really bad.
u/Equivalent_Can_3820
I purchased the Motorola G86 Power on 31/08/2025. On 09/04/2026, my phone suddenly shut down automatically. There was no water damage, no accident, nothing unusual.
I went to the service centre within 1 hour after the phone stopped working. First, they told me I could not claim warranty because my phone had a small dent. Yes, my phone has a minor dent from normal daily use, but it is very small. I believe 95% of users have similar small scratches or dents on their phones. I am attaching photos for judgment.
After some argument, they checked the phone internally and later confirmed there was no water damage and no accidental damage inside the phone.
Then they told me they had to send the phone to the company and would update me within 48 hours about the warranty claim. This whole process wasted around 3 hours of my day — 2 hours waiting and 1 hour discussing everything.
Today (09/05/2026), they rejected my warranty claim and asked for ₹26,000 repair cost for a phone that originally cost ₹17,000.
The worst part came after this. I called customer support. First, I had to deal with the AI system, then after almost 30 minutes I finally connected with a support agent. I explained my warranty issue and asked for help, but they simply told me they could do nothing.
I requested them to at least register a complaint and review my case one more time, but again they refused to help properly. I even asked for an email or any official contact where I could explain my issue further, but they did not provide any useful support information.
Complaint Number: 260509-005567
I purchased a Motorola phone because I heard from many YouTubers that Motorola cares about customers, but my experience has been completely opposite.
At this point, I have honestly lost all hope.
Please think carefully before purchasing a Motorola phone. My experience with their warranty and customer support has been extremely disappointing.
u/The_Big_Gear
I bought my Razr + 2023 about a week after launch in June 2023. Starting in September, I started noticing that one of the volume buttons stopped depressing. For context, the phone hasn't been involved in any drops, spills or otherwise. It's been babied the entire time.
I submitted a warranty request about 2 weeks back and sent in my phone which was a pretty good experience. The problem was that they notified me that there was liquid damage and now my warranty is voided.
This is absurd as it's never been exposed to water the entire time I've owned it. Has anyone run into the terrible warranty challenges with Motorola?
As a first time Motorola customer (after having Iphones and Galaxy devices over the last 10 years), this is definitely my last Moto purchase. If they can't stand by their product after a mere three months, I don't know how they'll stay in business.
u/No_Needleworker_1105
Razr 40 failed at bend
Sent to Motorola agent at Motorola instruction
Assessor accidentally called screen protector scratches as cracks. See image with red circles allegedly showing screen cracking.
Motorola refused to allow me to send to different assessor for second opinion and said warranty voided by cracking in OLED.
Eventually after asking over and over for help I removed the screen protector and proved the screen has no cracks. See images of perfect screen with only defects at the bend.
Motorola now refuse to fix the screen as I have voided the warranty by removing the screen protector which funnily enough proves I was right and that the screen isn't cracked.
Worst customer service in history !!!!
u/Hairy-Departure-5451
I wanted to share my experience as a first‑time Motorola customer because I’m honestly pretty concerned about the quality control and the warranty process.
I bought the 2025 Razr Ultra about three weeks ago. I absolutely loved it at first. When the outer display suddenly stopped responding, I assumed it was a defect. I went through all the troubleshooting steps, then contacted support to start a warranty repair. Since I was still within the return window, and didn’t want to risk receiving a refurbished replacement, I requested a return instead with the intention to buy a new one.
While preparing the phone for shipment, I removed the outer screen glass protector… and the screen immediately worked again. Problem solved, or so I thought. I happily decided to keep the phone.
Then the real issue started. About five days ago, I woke up to find a thin black strip sticking out between the outer display and the metal frame. I thought it was lint or debris. When I gently pulled it, I realized it was the seal that holds the outer screen in place. It was also separating on the opposite side. I took photos and contacted support again.
I submitted the required pictures — including two with the area circled so the missing seal was easy to see. The rep acknowledged the damange and processed the warranty repair. I shipped the phone to the warehouse using the provided label.
Today, I received an update stating there was “no damage found” and the phone was being returned to me. Understandably frustrated, I called the warehouse. The rep apologized and said he didn’t understand how the issue was missed. Then he told me the only way to get it repaired was to resubmit it under the accidental damage plan for $99.
I kindly objected as this was not accidental damage. It was a three week old phone with a seal literally falling out on both sides. He said he would open a new RMA and “note everything,” which I assumed meant it would be resubmitted correctly under warranty once the phone was back in my hands.
After that call, I reached out to customer support again to ask about simply returning the phone under my original return request. The rep reviewed the RMA notes and informed me the warehouse had documented the issue as damage caused by installing a glass screen protector.
That makes no sense. The protector doesn’t touch the seal — the screen is curved at the edge, and the protector was flat. Even more confusing, the initial inspection report said there was no damage at all. Now I’m being told to wait for the phone to be delivered back to me and call again to see if they’ll “make a return exception.”
I can’t shake the feeling that warranty repairs are being pushed toward the accidental‑damage plan to avoid replacements. Multiple reps seemed uninterested in what I was actually explaining, and several times they repeated back things that had nothing to do with what I said.
I upgrade my phone every year, and this was my first Motorola device. If this is the experience three weeks in — parts falling out, warranty claims dismissed, and pressure to pay $99 for something that clearly wasn’t user‑caused — I’m genuinely concerned about both product quality and customer service.
u/Morfeuski
After years of loyalty to Samsung, I decided to switch to Razr because I was tempted by the larger external display options, and I once had the old Razr model which was good experience. It was the biggest mistake. My device didn't even last a year—the internal hinge protection cracked, and the display failed at the same time. Today, the service center wrote to me that the device shows signs of physical damage (yes, the hinge cracked and the external display has some scratches, but the hinge failed due to material fatigue and problemis not with external display), so they won't honor the warranty and won't replace the display. I immediately ordered a new Samsung Flip 7 and am done with Motorola forever. This is a warning to everyone considering buying a Razr—don't do it; at least in the EU, their service is really bad.
u/Equivalent_Can_3820
I purchased the Motorola G86 Power on 31/08/2025. On 09/04/2026, my phone suddenly shut down automatically. There was no water damage, no accident, nothing unusual.
I went to the service centre within 1 hour after the phone stopped working. First, they told me I could not claim warranty because my phone had a small dent. Yes, my phone has a minor dent from normal daily use, but it is very small. I believe 95% of users have similar small scratches or dents on their phones. I am attaching photos for judgment.
After some argument, they checked the phone internally and later confirmed there was no water damage and no accidental damage inside the phone.
Then they told me they had to send the phone to the company and would update me within 48 hours about the warranty claim. This whole process wasted around 3 hours of my day — 2 hours waiting and 1 hour discussing everything.
Today (09/05/2026), they rejected my warranty claim and asked for ₹26,000 repair cost for a phone that originally cost ₹17,000.
The worst part came after this. I called customer support. First, I had to deal with the AI system, then after almost 30 minutes I finally connected with a support agent. I explained my warranty issue and asked for help, but they simply told me they could do nothing.
I requested them to at least register a complaint and review my case one more time, but again they refused to help properly. I even asked for an email or any official contact where I could explain my issue further, but they did not provide any useful support information.
Complaint Number: 260509-005567
I purchased a Motorola phone because I heard from many YouTubers that Motorola cares about customers, but my experience has been completely opposite.
At this point, I have honestly lost all hope.
Please think carefully before purchasing a Motorola phone. My experience with their warranty and customer support has been extremely disappointing.
u/The_Big_Gear
I bought my Razr + 2023 about a week after launch in June 2023. Starting in September, I started noticing that one of the volume buttons stopped depressing. For context, the phone hasn't been involved in any drops, spills or otherwise. It's been babied the entire time.
I submitted a warranty request about 2 weeks back and sent in my phone which was a pretty good experience. The problem was that they notified me that there was liquid damage and now my warranty is voided.
This is absurd as it's never been exposed to water the entire time I've owned it. Has anyone run into the terrible warranty challenges with Motorola?
As a first time Motorola customer (after having Iphones and Galaxy devices over the last 10 years), this is definitely my last Moto purchase. If they can't stand by their product after a mere three months, I don't know how they'll stay in business.
u/No_Needleworker_1105
Razr 40 failed at bend
Sent to Motorola agent at Motorola instruction
Assessor accidentally called screen protector scratches as cracks. See image with red circles allegedly showing screen cracking.
Motorola refused to allow me to send to different assessor for second opinion and said warranty voided by cracking in OLED.
Eventually after asking over and over for help I removed the screen protector and proved the screen has no cracks. See images of perfect screen with only defects at the bend.
Motorola now refuse to fix the screen as I have voided the warranty by removing the screen protector which funnily enough proves I was right and that the screen isn't cracked.
Worst customer service in history !!!!
u/Hairy-Departure-5451
I wanted to share my experience as a first‑time Motorola customer because I’m honestly pretty concerned about the quality control and the warranty process.
I bought the 2025 Razr Ultra about three weeks ago. I absolutely loved it at first. When the outer display suddenly stopped responding, I assumed it was a defect. I went through all the troubleshooting steps, then contacted support to start a warranty repair. Since I was still within the return window, and didn’t want to risk receiving a refurbished replacement, I requested a return instead with the intention to buy a new one.
While preparing the phone for shipment, I removed the outer screen glass protector… and the screen immediately worked again. Problem solved, or so I thought. I happily decided to keep the phone.
Then the real issue started. About five days ago, I woke up to find a thin black strip sticking out between the outer display and the metal frame. I thought it was lint or debris. When I gently pulled it, I realized it was the seal that holds the outer screen in place. It was also separating on the opposite side. I took photos and contacted support again.
I submitted the required pictures — including two with the area circled so the missing seal was easy to see. The rep acknowledged the damange and processed the warranty repair. I shipped the phone to the warehouse using the provided label.
Today, I received an update stating there was “no damage found” and the phone was being returned to me. Understandably frustrated, I called the warehouse. The rep apologized and said he didn’t understand how the issue was missed. Then he told me the only way to get it repaired was to resubmit it under the accidental damage plan for $99.
I kindly objected as this was not accidental damage. It was a three week old phone with a seal literally falling out on both sides. He said he would open a new RMA and “note everything,” which I assumed meant it would be resubmitted correctly under warranty once the phone was back in my hands.
After that call, I reached out to customer support again to ask about simply returning the phone under my original return request. The rep reviewed the RMA notes and informed me the warehouse had documented the issue as damage caused by installing a glass screen protector.
That makes no sense. The protector doesn’t touch the seal — the screen is curved at the edge, and the protector was flat. Even more confusing, the initial inspection report said there was no damage at all. Now I’m being told to wait for the phone to be delivered back to me and call again to see if they’ll “make a return exception.”
I can’t shake the feeling that warranty repairs are being pushed toward the accidental‑damage plan to avoid replacements. Multiple reps seemed uninterested in what I was actually explaining, and several times they repeated back things that had nothing to do with what I said.
I upgrade my phone every year, and this was my first Motorola device. If this is the experience three weeks in — parts falling out, warranty claims dismissed, and pressure to pay $99 for something that clearly wasn’t user‑caused — I’m genuinely concerned about both product quality and customer service.
u/Morfeuski
After years of loyalty to Samsung, I decided to switch to Razr because I was tempted by the larger external display options, and I once had the old Razr model which was good experience. It was the biggest mistake. My device didn't even last a year—the internal hinge protection cracked, and the display failed at the same time. Today, the service center wrote to me that the device shows signs of physical damage (yes, the hinge cracked and the external display has some scratches, but the hinge failed due to material fatigue and problemis not with external display), so they won't honor the warranty and won't replace the display. I immediately ordered a new Samsung Flip 7 and am done with Motorola forever. This is a warning to everyone considering buying a Razr—don't do it; at least in the EU, their service is really bad.
