u/in_walks_a_trombone
I bought a switch 2 less than a month ago. The AC adapter stopped working and Nintendo refuses to replace it. The cable works fine, but I’m in disbelief of the response. Anyone else have the same issue?
Nintendo warranty: a year of cover for your Switch console
Nintendo’s limited warranty covers defects in materials and workmanship for 12 months. Find out what that means for Switch consoles, Joy-Con controllers and accessories, what falls outside coverage, and how to get service when something goes wrong.
What Nintendo covers on consoles and Joy-Con
Nintendo’s 12-month system warranty covers manufacturing defects, not drops, spills or cracked screens. Controller and accessory terms can vary.
| Incident type | Covered by Nintendo? |
|---|---|
| Manufacturing defects |  Yes |
| Mechanical/electrical | Yes, for covered defects |
| Accidental drops |  No |
| Liquid damage | No |
| Power surges | No |
| Normal wear | No |
| Bought from any store | Authorized retailer; proof of purchase required |
Want cover for a dropped Switch?
Nintendo Switch repair costs after warranty
- Charging port repair
- $80 - $150
- Screen replacement
- $80 - $150
- SD card reader repair
- $55 - $100
- Game card reader repair
- $60 - $100+
Screen and drift repairs add up fast across a household.
Check Nintendo coverage and start a repair
Serial number sits on the underside of the console and inside the Joy-Con rail.
Make a claim
What customers say about the Nintendo warranty
u/tayedamico
Take out ANY extended warranty you can! Nintendo told me my console is faulty but can only fix it if I pay up $120. My Switch days are over for now.
u/KirbyMethRide
So when the Switch 2 came out, I was happily playing Mario Kart World docked. Several minutes later the dock seems to have died. Despite using all cables that came in box, the dock wouldn't work. I chatted with Nintendo CS and they told me to send it in. I asked about warranty and they said the technician would evaluate it and will let me know. So I sent it in and waited several days. But yesterday it went from received status to shipped back to me. All within 24 hours and they charged me for it despite there being a 1 year warranty (or am I mistaken). They never emailed or notified me if the warranty didn't count or anything else. So despite having warranty Nintendo still charged me with Switch 2 dock repairs. Is there anything I can do?
u/BROSE_quervo
The TLDR: my switch 2 no longer recognizes game cartridges or physically connected joy cons. No drops. No damage. No unlicensed nintendo products or software ever used.
I bought a Switch 2 on release day from Target. I haven’t bought a new console since ps3 and NEVER bought one on release day.
I barely played my Switch 2 even in the beginning when i got Mario Kart World. I went a couple months without playing. Then I got Legends ZA, then I got the Fire Red port. I played nothing insane, a couple of days a week. Some weeks none. I haven’t ever dropped this thing. I take care of it. Screen protector, and all!
I was playing on Wednesday, then on Thursday, as I turn the game on, the screen reads that the game cartridge no longer is being read. I take the game out, try another game. Same message.
On top of that, the joy cons aren’t reading. Even when physically connected to the console.
I do all the trouble shooting options last night and nothing works. Then i chat with them this morning and do THE EXACT same trouble shooting and it doesn’t work.
They say I need to pay $179 to send it in and work on it.
ON TOP of sending it in, they can’t guarantee all my saved data will be saved. They can’t even guarantee I’d get my console back.
On top of that, I am 2 months out of manufacturer’s warranty.
I have had xboxs and playstations and gameboy advances and nintendo DSs that have lasted 10-15, even 20 years. This Nintendo Switch 2 can’t last 1.
What do I do?
u/in_walks_a_trombone
I bought a switch 2 less than a month ago. The AC adapter stopped working and Nintendo refuses to replace it. The cable works fine, but I’m in disbelief of the response. Anyone else have the same issue?
u/tayedamico
Take out ANY extended warranty you can! Nintendo told me my console is faulty but can only fix it if I pay up $120. My Switch days are over for now.
u/KirbyMethRide
So when the Switch 2 came out, I was happily playing Mario Kart World docked. Several minutes later the dock seems to have died. Despite using all cables that came in box, the dock wouldn't work. I chatted with Nintendo CS and they told me to send it in. I asked about warranty and they said the technician would evaluate it and will let me know. So I sent it in and waited several days. But yesterday it went from received status to shipped back to me. All within 24 hours and they charged me for it despite there being a 1 year warranty (or am I mistaken). They never emailed or notified me if the warranty didn't count or anything else. So despite having warranty Nintendo still charged me with Switch 2 dock repairs. Is there anything I can do?
u/BROSE_quervo
The TLDR: my switch 2 no longer recognizes game cartridges or physically connected joy cons. No drops. No damage. No unlicensed nintendo products or software ever used.
I bought a Switch 2 on release day from Target. I haven’t bought a new console since ps3 and NEVER bought one on release day.
I barely played my Switch 2 even in the beginning when i got Mario Kart World. I went a couple months without playing. Then I got Legends ZA, then I got the Fire Red port. I played nothing insane, a couple of days a week. Some weeks none. I haven’t ever dropped this thing. I take care of it. Screen protector, and all!
I was playing on Wednesday, then on Thursday, as I turn the game on, the screen reads that the game cartridge no longer is being read. I take the game out, try another game. Same message.
On top of that, the joy cons aren’t reading. Even when physically connected to the console.
I do all the trouble shooting options last night and nothing works. Then i chat with them this morning and do THE EXACT same trouble shooting and it doesn’t work.
They say I need to pay $179 to send it in and work on it.
ON TOP of sending it in, they can’t guarantee all my saved data will be saved. They can’t even guarantee I’d get my console back.
On top of that, I am 2 months out of manufacturer’s warranty.
I have had xboxs and playstations and gameboy advances and nintendo DSs that have lasted 10-15, even 20 years. This Nintendo Switch 2 can’t last 1.
What do I do?
u/KirbyMethRide
So when the Switch 2 came out, I was happily playing Mario Kart World docked. Several minutes later the dock seems to have died. Despite using all cables that came in box, the dock wouldn't work. I chatted with Nintendo CS and they told me to send it in. I asked about warranty and they said the technician would evaluate it and will let me know. So I sent it in and waited several days. But yesterday it went from received status to shipped back to me. All within 24 hours and they charged me for it despite there being a 1 year warranty (or am I mistaken). They never emailed or notified me if the warranty didn't count or anything else. So despite having warranty Nintendo still charged me with Switch 2 dock repairs. Is there anything I can do?
u/BROSE_quervo
The TLDR: my switch 2 no longer recognizes game cartridges or physically connected joy cons. No drops. No damage. No unlicensed nintendo products or software ever used.
I bought a Switch 2 on release day from Target. I haven’t bought a new console since ps3 and NEVER bought one on release day.
I barely played my Switch 2 even in the beginning when i got Mario Kart World. I went a couple months without playing. Then I got Legends ZA, then I got the Fire Red port. I played nothing insane, a couple of days a week. Some weeks none. I haven’t ever dropped this thing. I take care of it. Screen protector, and all!
I was playing on Wednesday, then on Thursday, as I turn the game on, the screen reads that the game cartridge no longer is being read. I take the game out, try another game. Same message.
On top of that, the joy cons aren’t reading. Even when physically connected to the console.
I do all the trouble shooting options last night and nothing works. Then i chat with them this morning and do THE EXACT same trouble shooting and it doesn’t work.
They say I need to pay $179 to send it in and work on it.
ON TOP of sending it in, they can’t guarantee all my saved data will be saved. They can’t even guarantee I’d get my console back.
On top of that, I am 2 months out of manufacturer’s warranty.
I have had xboxs and playstations and gameboy advances and nintendo DSs that have lasted 10-15, even 20 years. This Nintendo Switch 2 can’t last 1.
What do I do?
u/in_walks_a_trombone
I bought a switch 2 less than a month ago. The AC adapter stopped working and Nintendo refuses to replace it. The cable works fine, but I’m in disbelief of the response. Anyone else have the same issue?
u/tayedamico
Take out ANY extended warranty you can! Nintendo told me my console is faulty but can only fix it if I pay up $120. My Switch days are over for now.
u/KirbyMethRide
So when the Switch 2 came out, I was happily playing Mario Kart World docked. Several minutes later the dock seems to have died. Despite using all cables that came in box, the dock wouldn't work. I chatted with Nintendo CS and they told me to send it in. I asked about warranty and they said the technician would evaluate it and will let me know. So I sent it in and waited several days. But yesterday it went from received status to shipped back to me. All within 24 hours and they charged me for it despite there being a 1 year warranty (or am I mistaken). They never emailed or notified me if the warranty didn't count or anything else. So despite having warranty Nintendo still charged me with Switch 2 dock repairs. Is there anything I can do?
u/BROSE_quervo
The TLDR: my switch 2 no longer recognizes game cartridges or physically connected joy cons. No drops. No damage. No unlicensed nintendo products or software ever used.
I bought a Switch 2 on release day from Target. I haven’t bought a new console since ps3 and NEVER bought one on release day.
I barely played my Switch 2 even in the beginning when i got Mario Kart World. I went a couple months without playing. Then I got Legends ZA, then I got the Fire Red port. I played nothing insane, a couple of days a week. Some weeks none. I haven’t ever dropped this thing. I take care of it. Screen protector, and all!
I was playing on Wednesday, then on Thursday, as I turn the game on, the screen reads that the game cartridge no longer is being read. I take the game out, try another game. Same message.
On top of that, the joy cons aren’t reading. Even when physically connected to the console.
I do all the trouble shooting options last night and nothing works. Then i chat with them this morning and do THE EXACT same trouble shooting and it doesn’t work.
They say I need to pay $179 to send it in and work on it.
ON TOP of sending it in, they can’t guarantee all my saved data will be saved. They can’t even guarantee I’d get my console back.
On top of that, I am 2 months out of manufacturer’s warranty.
I have had xboxs and playstations and gameboy advances and nintendo DSs that have lasted 10-15, even 20 years. This Nintendo Switch 2 can’t last 1.
What do I do?
u/in_walks_a_trombone
I bought a switch 2 less than a month ago. The AC adapter stopped working and Nintendo refuses to replace it. The cable works fine, but I’m in disbelief of the response. Anyone else have the same issue?
u/tayedamico
Take out ANY extended warranty you can! Nintendo told me my console is faulty but can only fix it if I pay up $120. My Switch days are over for now.
Keep the Switch covered for longer
Console, dock and controllers - however they're treated.
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Nintendo warranty questions, answered
How long is the Nintendo warranty?
Nintendo Switch 2, Switch, Switch Lite and Switch OLED systems come with a 12-month limited warranty covering defects in materials and workmanship. Nintendo accessories and games typically have 12 months of coverage, but terms can vary by product.
How do I check my Nintendo warranty status or find my serial number?
Check your warranty status through the Nintendo Service Center. You can find your console's serial number on its label or, on supported Switch systems, under System Settings → System → Serial Information. Keep your proof of purchase handy, as Nintendo requires it to verify warranty eligibility.
Does the Nintendo warranty cover accidental damage?
No. Nintendo's limited warranty excludes physical damage caused by drops, accidents, negligence or other causes unrelated to manufacturing defects. Nintendo may offer paid service for damaged products.
Does Nintendo's warranty transfer if I sell it or buy the product used?
Nintendo's U.S. limited warranty is written for the original purchaser. If you buy a used console, don't assume the warranty transfers to you. Nintendo requires evidence that the original purchaser bought the product within the applicable 12-month period to avail the warranty.
Is a Nintendo product covered if I bought it from a marketplace seller?
It depends on who sold the product. Nintendo requires a sales receipt or bill from an authorized retailer to establish warranty eligibility. Check the actual seller on your marketplace order, not just the marketplace name, and keep your proof of purchase.
Do I need to register my Nintendo product for the warranty to apply?
Nintendo's standard U.S. warranty terms do not list product registration as a requirement. However, proof of purchase is required for warranty service.
Does the Nintendo warranty cover liquid damage?
No. Nintendo explicitly states that physical and liquid damage are not covered by the standard warranty. You can still check Nintendo's service options, but a fee may apply.
What proof of purchase do I need, and what if I lost the receipt?
Nintendo requires a sales receipt or bill from an authorized retailer to verify warranty eligibility. If you've lost yours, check your retailer's order history or contact the retailer for a duplicate. Nintendo must still be able to verify the purchase date before approving warranty service. Additionally, you can also use SureBright Anywhere's warranty vault to store these documents regardless of whether you purchase the plan or not.
What can I do if my Nintendo warranty claim is denied?
Ask Nintendo why the claim isn't covered and compare the reason with the warranty terms. Check whether the issue involves physical or liquid damage, unauthorized modifications, damage from unauthorized parts or repairs, or missing proof of purchase. If you believe the decision is incorrect, contact Nintendo support and provide any relevant receipt or service records.
What are my options once Nintendo's warranty ends?
If a product is past its 12-month warranty, lacks valid proof of purchase, or sustains non-covered damage (such as drops, liquid spills, or unauthorized modifications), Nintendo provides paid repair or replacement options. For additional coverage, eligible products may be protected through SureBright Anywhere when enrolled within the enrolment window.