u/kinkyoloko
I had my phone for 6 weeks before it started acting up. I sent it in about a week ago and they got back today saying they needed parts so the repair was delayed. I'm so upset about not having a phone for 2 weeks and a bit anxious they are going to turn around and hit me with a repair fee. Again. 6 weeks. I babied it. I got it a samaung case and it wasn't dropped. I want out of this phone at this point. The only reason I won't is if they come back with the phone fixed and don't charge me. I'm sincerely considering never buying samsung again with all of the horrible experiences I've read.
u/8ev__
I saw a post like this an thought, why not do the same, and share my experience. Unlike all of the shade the customer service and stuff experiences get on this subreddit, to be honest, mine went without a problem. (Z Flip6)
I had gotten the dreaded black screen of death 2 days after the February security update, but it might've been a coincidence. And well, I took it to a samsung center and they replaced the display and battery under warranty, all in 2 hours. So I had my phone back and ready the same day.
u/Joshwaa2010
I purchased a Galaxy Z Fold 7 directly from Samsung less than a year ago. A few months ago, the phone was accidentally dropped, resulting in some minor cosmetic damage on the frame near the hinge area. The phone continued to function normally afterward with no display issues.
Several months later, the inner display suddenly began failing. Over the course of approximately four hours, the lower-left portion of the screen turned bright white and the failure spread upward. The phone remained otherwise functional, but the inner display became increasingly unusable.
I sent the device to Samsung for warranty service. Samsung denied the claim and cited the small chips near the hinge shown in their inspection photos.
What I'm struggling with is the connection between the cosmetic frame damage and the display failure. The phone continued working normally for months after the drop, and the screen failure occurred suddenly much later.
I've attached:
Photos of the display failure.
Photos Samsung provided showing the frame damage they used to deny the claim.
I'm not claiming the phone is flawless. The hinge damage exists. My question is whether it's reasonable to deny a warranty claim when:
The phone is only 11 months old.
The damage is relatively minor.
The device functioned normally for weeks afterward.
The display failure appeared suddenly over a few hours.
Phone always had Samsung's carbon fiber case on it.
u/Jbij06
I purchased this Galaxy Z Flip7 online on July 28, 2025 as a gift for my wife, but I didn't give it to her until October 3, 2025, so the phone wasn't even in use during those first couple of months.
After several months of normal use, the inner display suddenly went completely black, while the outer display continued to function normally. The phone had never been dropped and had no cracks, dents, or other obvious signs of physical damage.
To help protect the phone, I installed an additional screen protector on the inner display. The only visible wear was light scratches from normal use.
When I submitted the phone for warranty service, Samsung denied the warranty claim because of the scratches. What frustrated me most was that no one could explain how the scratches caused the inner display to fail. I was simply told the warranty was void due to the scratches, yet I was also informed that the technician did not determine the actual reason the inner display stopped working.
Samsung then offered to repair the phone for $270.
I understand that warranties generally don't cover accidental damage. However, if a warranty claim is denied because of scratches, customers deserve a clear technical explanation of how those scratches caused the failure. In my case, there were no cracks, no evidence of impact, and the phone still functioned through the outer display.
This experience has left me disappointed with Samsung's warranty process. I expected better support for a premium foldable device, and I hope Samsung improves both the durability of its foldable phones and the transparency of its warranty decisions.
u/Jorh12
Today, I had to go to a Samsung Service Centre because I dropped my phone into sand (while it is 40C / 104F) some while ago and the phone seems to have a swollen battery (slight gap between back glass and frame) and there also seems to be some dust in the front camera. The service centre took my phone, I signed a paper or two, and they said that they would contact me when the repair is completed. I come home, and I learn a hour later that the "Repair has been cancelled" without any reason given whatsoever and they did not even tell me that, I had to find the repair status from Samsung's website. I contacted their even more awful customer support: After long amounts of chat, they told me that I sent the phone by "cargo" and that is why they could not inquire me about missing replacement parts, which is a total fucking lie; they managed to tell me that they had cancelled it because there were no replacement parts for the phone, which I personally find odd given that it is a 3 year old flagship and still very supported by Samsung, and also why not tell me that BEFORE I gave the damned phone to the damned service centre? I can not take the phone back either as the place is closed until Monday. Isn't the purpose of questions such as "What's wrong with the phone?" is to enquire the service centre to what parts might need replacements and what could they expect? Why not send the phone to a place that has these incredibly very rare (a battery) parts? Or maybe order those parts to the service centre that the phone is at? We're not in Bangladesh, I am sure that there are some out there in 270 thousand square miles / 700 thousand square kilometres of landmass that Samsung has a good presence in.
u/kinkyoloko
I had my phone for 6 weeks before it started acting up. I sent it in about a week ago and they got back today saying they needed parts so the repair was delayed. I'm so upset about not having a phone for 2 weeks and a bit anxious they are going to turn around and hit me with a repair fee. Again. 6 weeks. I babied it. I got it a samaung case and it wasn't dropped. I want out of this phone at this point. The only reason I won't is if they come back with the phone fixed and don't charge me. I'm sincerely considering never buying samsung again with all of the horrible experiences I've read.
u/8ev__
I saw a post like this an thought, why not do the same, and share my experience. Unlike all of the shade the customer service and stuff experiences get on this subreddit, to be honest, mine went without a problem. (Z Flip6)
I had gotten the dreaded black screen of death 2 days after the February security update, but it might've been a coincidence. And well, I took it to a samsung center and they replaced the display and battery under warranty, all in 2 hours. So I had my phone back and ready the same day.
u/Joshwaa2010
I purchased a Galaxy Z Fold 7 directly from Samsung less than a year ago. A few months ago, the phone was accidentally dropped, resulting in some minor cosmetic damage on the frame near the hinge area. The phone continued to function normally afterward with no display issues.
Several months later, the inner display suddenly began failing. Over the course of approximately four hours, the lower-left portion of the screen turned bright white and the failure spread upward. The phone remained otherwise functional, but the inner display became increasingly unusable.
I sent the device to Samsung for warranty service. Samsung denied the claim and cited the small chips near the hinge shown in their inspection photos.
What I'm struggling with is the connection between the cosmetic frame damage and the display failure. The phone continued working normally for months after the drop, and the screen failure occurred suddenly much later.
I've attached:
Photos of the display failure.
Photos Samsung provided showing the frame damage they used to deny the claim.
I'm not claiming the phone is flawless. The hinge damage exists. My question is whether it's reasonable to deny a warranty claim when:
The phone is only 11 months old.
The damage is relatively minor.
The device functioned normally for weeks afterward.
The display failure appeared suddenly over a few hours.
Phone always had Samsung's carbon fiber case on it.
u/Jbij06
I purchased this Galaxy Z Flip7 online on July 28, 2025 as a gift for my wife, but I didn't give it to her until October 3, 2025, so the phone wasn't even in use during those first couple of months.
After several months of normal use, the inner display suddenly went completely black, while the outer display continued to function normally. The phone had never been dropped and had no cracks, dents, or other obvious signs of physical damage.
To help protect the phone, I installed an additional screen protector on the inner display. The only visible wear was light scratches from normal use.
When I submitted the phone for warranty service, Samsung denied the warranty claim because of the scratches. What frustrated me most was that no one could explain how the scratches caused the inner display to fail. I was simply told the warranty was void due to the scratches, yet I was also informed that the technician did not determine the actual reason the inner display stopped working.
Samsung then offered to repair the phone for $270.
I understand that warranties generally don't cover accidental damage. However, if a warranty claim is denied because of scratches, customers deserve a clear technical explanation of how those scratches caused the failure. In my case, there were no cracks, no evidence of impact, and the phone still functioned through the outer display.
This experience has left me disappointed with Samsung's warranty process. I expected better support for a premium foldable device, and I hope Samsung improves both the durability of its foldable phones and the transparency of its warranty decisions.
u/Jorh12
Today, I had to go to a Samsung Service Centre because I dropped my phone into sand (while it is 40C / 104F) some while ago and the phone seems to have a swollen battery (slight gap between back glass and frame) and there also seems to be some dust in the front camera. The service centre took my phone, I signed a paper or two, and they said that they would contact me when the repair is completed. I come home, and I learn a hour later that the "Repair has been cancelled" without any reason given whatsoever and they did not even tell me that, I had to find the repair status from Samsung's website. I contacted their even more awful customer support: After long amounts of chat, they told me that I sent the phone by "cargo" and that is why they could not inquire me about missing replacement parts, which is a total fucking lie; they managed to tell me that they had cancelled it because there were no replacement parts for the phone, which I personally find odd given that it is a 3 year old flagship and still very supported by Samsung, and also why not tell me that BEFORE I gave the damned phone to the damned service centre? I can not take the phone back either as the place is closed until Monday. Isn't the purpose of questions such as "What's wrong with the phone?" is to enquire the service centre to what parts might need replacements and what could they expect? Why not send the phone to a place that has these incredibly very rare (a battery) parts? Or maybe order those parts to the service centre that the phone is at? We're not in Bangladesh, I am sure that there are some out there in 270 thousand square miles / 700 thousand square kilometres of landmass that Samsung has a good presence in.
u/kinkyoloko
I had my phone for 6 weeks before it started acting up. I sent it in about a week ago and they got back today saying they needed parts so the repair was delayed. I'm so upset about not having a phone for 2 weeks and a bit anxious they are going to turn around and hit me with a repair fee. Again. 6 weeks. I babied it. I got it a samaung case and it wasn't dropped. I want out of this phone at this point. The only reason I won't is if they come back with the phone fixed and don't charge me. I'm sincerely considering never buying samsung again with all of the horrible experiences I've read.
u/8ev__
I saw a post like this an thought, why not do the same, and share my experience. Unlike all of the shade the customer service and stuff experiences get on this subreddit, to be honest, mine went without a problem. (Z Flip6)
I had gotten the dreaded black screen of death 2 days after the February security update, but it might've been a coincidence. And well, I took it to a samsung center and they replaced the display and battery under warranty, all in 2 hours. So I had my phone back and ready the same day.
u/Joshwaa2010
I purchased a Galaxy Z Fold 7 directly from Samsung less than a year ago. A few months ago, the phone was accidentally dropped, resulting in some minor cosmetic damage on the frame near the hinge area. The phone continued to function normally afterward with no display issues.
Several months later, the inner display suddenly began failing. Over the course of approximately four hours, the lower-left portion of the screen turned bright white and the failure spread upward. The phone remained otherwise functional, but the inner display became increasingly unusable.
I sent the device to Samsung for warranty service. Samsung denied the claim and cited the small chips near the hinge shown in their inspection photos.
What I'm struggling with is the connection between the cosmetic frame damage and the display failure. The phone continued working normally for months after the drop, and the screen failure occurred suddenly much later.
I've attached:
Photos of the display failure.
Photos Samsung provided showing the frame damage they used to deny the claim.
I'm not claiming the phone is flawless. The hinge damage exists. My question is whether it's reasonable to deny a warranty claim when:
The phone is only 11 months old.
The damage is relatively minor.
The device functioned normally for weeks afterward.
The display failure appeared suddenly over a few hours.
Phone always had Samsung's carbon fiber case on it.
u/Jbij06
I purchased this Galaxy Z Flip7 online on July 28, 2025 as a gift for my wife, but I didn't give it to her until October 3, 2025, so the phone wasn't even in use during those first couple of months.
After several months of normal use, the inner display suddenly went completely black, while the outer display continued to function normally. The phone had never been dropped and had no cracks, dents, or other obvious signs of physical damage.
To help protect the phone, I installed an additional screen protector on the inner display. The only visible wear was light scratches from normal use.
When I submitted the phone for warranty service, Samsung denied the warranty claim because of the scratches. What frustrated me most was that no one could explain how the scratches caused the inner display to fail. I was simply told the warranty was void due to the scratches, yet I was also informed that the technician did not determine the actual reason the inner display stopped working.
Samsung then offered to repair the phone for $270.
I understand that warranties generally don't cover accidental damage. However, if a warranty claim is denied because of scratches, customers deserve a clear technical explanation of how those scratches caused the failure. In my case, there were no cracks, no evidence of impact, and the phone still functioned through the outer display.
This experience has left me disappointed with Samsung's warranty process. I expected better support for a premium foldable device, and I hope Samsung improves both the durability of its foldable phones and the transparency of its warranty decisions.
u/Jorh12
Today, I had to go to a Samsung Service Centre because I dropped my phone into sand (while it is 40C / 104F) some while ago and the phone seems to have a swollen battery (slight gap between back glass and frame) and there also seems to be some dust in the front camera. The service centre took my phone, I signed a paper or two, and they said that they would contact me when the repair is completed. I come home, and I learn a hour later that the "Repair has been cancelled" without any reason given whatsoever and they did not even tell me that, I had to find the repair status from Samsung's website. I contacted their even more awful customer support: After long amounts of chat, they told me that I sent the phone by "cargo" and that is why they could not inquire me about missing replacement parts, which is a total fucking lie; they managed to tell me that they had cancelled it because there were no replacement parts for the phone, which I personally find odd given that it is a 3 year old flagship and still very supported by Samsung, and also why not tell me that BEFORE I gave the damned phone to the damned service centre? I can not take the phone back either as the place is closed until Monday. Isn't the purpose of questions such as "What's wrong with the phone?" is to enquire the service centre to what parts might need replacements and what could they expect? Why not send the phone to a place that has these incredibly very rare (a battery) parts? Or maybe order those parts to the service centre that the phone is at? We're not in Bangladesh, I am sure that there are some out there in 270 thousand square miles / 700 thousand square kilometres of landmass that Samsung has a good presence in.
u/kinkyoloko
I had my phone for 6 weeks before it started acting up. I sent it in about a week ago and they got back today saying they needed parts so the repair was delayed. I'm so upset about not having a phone for 2 weeks and a bit anxious they are going to turn around and hit me with a repair fee. Again. 6 weeks. I babied it. I got it a samaung case and it wasn't dropped. I want out of this phone at this point. The only reason I won't is if they come back with the phone fixed and don't charge me. I'm sincerely considering never buying samsung again with all of the horrible experiences I've read.
u/8ev__
I saw a post like this an thought, why not do the same, and share my experience. Unlike all of the shade the customer service and stuff experiences get on this subreddit, to be honest, mine went without a problem. (Z Flip6)
I had gotten the dreaded black screen of death 2 days after the February security update, but it might've been a coincidence. And well, I took it to a samsung center and they replaced the display and battery under warranty, all in 2 hours. So I had my phone back and ready the same day.
u/Joshwaa2010
I purchased a Galaxy Z Fold 7 directly from Samsung less than a year ago. A few months ago, the phone was accidentally dropped, resulting in some minor cosmetic damage on the frame near the hinge area. The phone continued to function normally afterward with no display issues.
Several months later, the inner display suddenly began failing. Over the course of approximately four hours, the lower-left portion of the screen turned bright white and the failure spread upward. The phone remained otherwise functional, but the inner display became increasingly unusable.
I sent the device to Samsung for warranty service. Samsung denied the claim and cited the small chips near the hinge shown in their inspection photos.
What I'm struggling with is the connection between the cosmetic frame damage and the display failure. The phone continued working normally for months after the drop, and the screen failure occurred suddenly much later.
I've attached:
Photos of the display failure.
Photos Samsung provided showing the frame damage they used to deny the claim.
I'm not claiming the phone is flawless. The hinge damage exists. My question is whether it's reasonable to deny a warranty claim when:
The phone is only 11 months old.
The damage is relatively minor.
The device functioned normally for weeks afterward.
The display failure appeared suddenly over a few hours.
Phone always had Samsung's carbon fiber case on it.
u/Jbij06
I purchased this Galaxy Z Flip7 online on July 28, 2025 as a gift for my wife, but I didn't give it to her until October 3, 2025, so the phone wasn't even in use during those first couple of months.
After several months of normal use, the inner display suddenly went completely black, while the outer display continued to function normally. The phone had never been dropped and had no cracks, dents, or other obvious signs of physical damage.
To help protect the phone, I installed an additional screen protector on the inner display. The only visible wear was light scratches from normal use.
When I submitted the phone for warranty service, Samsung denied the warranty claim because of the scratches. What frustrated me most was that no one could explain how the scratches caused the inner display to fail. I was simply told the warranty was void due to the scratches, yet I was also informed that the technician did not determine the actual reason the inner display stopped working.
Samsung then offered to repair the phone for $270.
I understand that warranties generally don't cover accidental damage. However, if a warranty claim is denied because of scratches, customers deserve a clear technical explanation of how those scratches caused the failure. In my case, there were no cracks, no evidence of impact, and the phone still functioned through the outer display.
This experience has left me disappointed with Samsung's warranty process. I expected better support for a premium foldable device, and I hope Samsung improves both the durability of its foldable phones and the transparency of its warranty decisions.
u/Jorh12
Today, I had to go to a Samsung Service Centre because I dropped my phone into sand (while it is 40C / 104F) some while ago and the phone seems to have a swollen battery (slight gap between back glass and frame) and there also seems to be some dust in the front camera. The service centre took my phone, I signed a paper or two, and they said that they would contact me when the repair is completed. I come home, and I learn a hour later that the "Repair has been cancelled" without any reason given whatsoever and they did not even tell me that, I had to find the repair status from Samsung's website. I contacted their even more awful customer support: After long amounts of chat, they told me that I sent the phone by "cargo" and that is why they could not inquire me about missing replacement parts, which is a total fucking lie; they managed to tell me that they had cancelled it because there were no replacement parts for the phone, which I personally find odd given that it is a 3 year old flagship and still very supported by Samsung, and also why not tell me that BEFORE I gave the damned phone to the damned service centre? I can not take the phone back either as the place is closed until Monday. Isn't the purpose of questions such as "What's wrong with the phone?" is to enquire the service centre to what parts might need replacements and what could they expect? Why not send the phone to a place that has these incredibly very rare (a battery) parts? Or maybe order those parts to the service centre that the phone is at? We're not in Bangladesh, I am sure that there are some out there in 270 thousand square miles / 700 thousand square kilometres of landmass that Samsung has a good presence in.
